Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with queries, manage data, and lead projects in a collaborative environment.
- Company: Join MHA, a top UK accountancy firm committed to people and community impact.
- Benefits: Enjoy flexible working hours, 33 days holiday, competitive salary, and employee recognition awards.
- Why this job: Make a meaningful impact while growing your career in a supportive, innovative team.
- Qualifications: Experience in professional practice and proficiency in Microsoft Office required; familiarity with CCH is a plus.
- Other info: Gold Investors in People award reflects our commitment to nurturing talent.
The predicted salary is between 36000 - 60000 £ per year.
Location: Milton Keynes
Competitive salary, negotiable depending on your experience and expertise.
Are you ready to bring your expertise in Practice Management Support to a role where your skills and unique perspective can make a lasting impact?
What Sets Us Apart
At MHA, we’re about people first – our people, our clients, and the communities we serve. As one of the UK’s top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment. Our people-focused approach truly sets us apart. Here, you won’t just be another face in the firm; you’ll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. With access to unparalleled resources and award-winning development programmes, you’ll have the freedom to shape your career while making a meaningful impact. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported.
Here, You’ll Shape More Than Careers
We’re looking for a talented Practice Management Support professional who thrives in a people-focused environment and sees challenges as opportunities for growth. At MHA, you’ll work alongside passionate professionals who care about making a difference. Your role in Practice Management will be far more than just troubleshooting systems; it’s about creating an efficient and supportive business environment, fostering collaboration, and implementing strategic initiatives that drive meaningful, lasting impact across our team.
Your Key Responsibilities:
- Respond to internal end users in a timely manner, addressing queries and issues via the PM Support Helpdesk.
- Collaborate with the software provider to resolve staff queries and technical issues efficiently.
- Provide training assistance to users, applications programming teams, and other staff members.
- Prepare and present status reports, ad hoc reports, and training material for end users.
- Work with cross-functional teams to maintain efficiency, consistency, and successful implementation of application upgrades and enhancements.
- Offer expert knowledge of the CCH suite’s data functionality, facilitating integration with other software systems.
- Lead and assist with projects as delegated by the Head of Practice Management, utilising Smartsheets for project tracking.
- Manage database records, ensuring accurate and efficient data handling of client, employee, and contact records.
- Periodically review and cleanse existing reports within CCH, eliminating duplication and improving data clarity.
- Ensure the security and confidentiality of all information handled within the role.
- Carry out additional responsibilities and ad hoc tasks as required by the line manager.
What We’re Looking For
Essential Skills & Experience:
- Experience working in a professional practice environment.
- Hands-on experience with Practice Management applications or modules.
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
Desirable Attributes:
- Experience working with a time & fees system.
- Familiarity with Wolters Kluwer’s CCH Central Suite.
- Knowledge of SQL (scripts, backups, etc.).
- Strong analytical and problem-solving skills with a logical approach.
Rewards That Resonate
You’re more than a number to us; you’re an individual with unique talents and aspirations. Our benefits are designed to support your well-being, foster your professional growth, and recognise your contributions:
- Agile Working: Enjoy the flexibility of core hours from 10AM to 2PM and two home working days, allowing you to balance your work and personal commitments seamlessly.
- 33 days holiday including bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days).
- Competitive salary package.
- Employee recognition awards, including the Outstanding Performance Award Bonus and discretionary annual bonuses for managers.
- A robust succession planning programme and a supportive management structure to help you realise your potential.
- Employee Assistance Programme, offering a free and confidential 24-hour support service, including unlimited counselling sessions and virtual doctor access for you and your family.
- And lots more!
Are You Ready to Elevate Your Career?
Apply now and be part of a team that celebrates diversity, champions innovation, and prioritises your success!
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist (Milton Keynes)
✨Tip Number 1
Familiarise yourself with the CCH suite and its functionalities. Understanding how this software integrates with other systems will give you a significant edge during interviews, as it shows your proactive approach to learning.
✨Tip Number 2
Network with current or former employees of MHA on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Application Support Specialist role.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to work collaboratively will resonate well with the people-focused ethos of MHA.
✨Tip Number 4
Showcase your commitment to continuous learning by mentioning any relevant certifications or training you've completed. This aligns perfectly with MHA's dedication to professional development and can set you apart from other candidates.
We think you need these skills to ace Application Support Specialist (Milton Keynes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and practice management. Use keywords from the job description to demonstrate that you meet the essential skills and experience required.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your experience with Practice Management applications.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues or improved processes in previous roles. This will demonstrate your analytical and problem-solving abilities, which are crucial for this position.
Highlight Team Collaboration: Emphasise your experience working with cross-functional teams and your ability to foster collaboration. Mention any specific projects where you contributed to team success, as this aligns with the company's people-focused approach.
How to prepare for a job interview at Placed
✨Understand the Company Culture
Before your interview, take some time to research MHA's people-focused approach. Familiarise yourself with their values and how they prioritise employee development. This will help you align your answers with what they value most.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Practice Management applications and any relevant software, like the CCH suite. Highlight specific examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully resolved technical issues or improved efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your People Skills
Since the role is people-focused, be ready to discuss how you've collaborated with teams or provided training to users. Share examples that showcase your ability to communicate effectively and foster a supportive environment.
