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- Tasks: Support users with mortgage application software and manage internal systems.
- Company: Join Pepper Advantage, a leading loan servicing company in the UK with a dynamic team.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus bank holidays.
- Why this job: Be part of a supportive culture while enhancing your skills in a growing industry.
- Qualifications: Strong SQL skills, previous support experience, and excellent communication abilities required.
- Other info: Opportunity for personal growth and involvement in impactful projects.
The predicted salary is between 27000 - 40000 £ per year.
Are you a skilled Application Support Engineer looking to rise to a new challenge? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are currently looking for an Application Support Engineer with proven experience in cash management and finance operations to join our team in our Uxbridge (UB8 1QQ) office.
You will be responsible for the BAU maintenance and user support of Pepper’s Internal Systems, working closely with the Development Team to deliver enhancements and new developments. We are looking for someone with outstanding customer service who can support our employees with a range of duties.
As an Application Support Engineer, your responsibilities will include:
- Providing First Line support for all user issues relating to the mortgage application software, escalating to SMEs or developers as required
- Managing and closing out all internal and external support tickets
- Maintaining and configuring the internal systems in accordance with user and functional requirements - including maintaining base rates, setting up new products, and user access maintenance
- Working closely with the Change Team to understand requirements, and develop a deep understanding of current systems behaviour
- Updating the internal Project Management databases and any libraries pertaining to the origination system to store all documentation and ensure it accurately reflects the current state of the system
- Building and maintaining a good working relationship with the business stakeholders
- Authoring well-presented client and business-facing documentation
Essential Skills
- Excellent Word & Excel skills
- Previous experience in a support role
- Strong SQL skills and experience
- Strong analytical and organisational skills
- Excellent written and spoken communication skills
- Proactive approach and positive attitude when dealing with stakeholders
- Self-starter with good attention to detail
Benefits
- Salary £33,750
- After Induction Training, Hybrid Working is available
- Private Medical Insurance
- Salary Sacrifice Pension matched up to 8%
- 25 days Holiday plus Bank Holidays
- EAP
- Enhanced Maternity & Paternity
- Wellbeing and Volunteering Days
- Eye Care contribution
- Payroll Giving
- Life Assurance
About Pepper Advantage
The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.
Application Support Engineer (,, United Kingdom) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific software and systems used by Pepper Advantage. Understanding their mortgage application software and internal systems will give you a significant edge during interviews, as you'll be able to discuss how your skills can directly benefit their operations.
✨Tip Number 2
Highlight your customer service experience in your conversations. As an Application Support Engineer, you'll need to demonstrate your ability to handle user issues effectively, so be ready to share examples of how you've successfully resolved problems for users in the past.
✨Tip Number 3
Network with current or former employees of Pepper Advantage on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your SQL skills in detail. Since strong SQL experience is essential for this role, be ready to explain how you've used SQL in previous positions to manage data and support applications, showcasing your analytical abilities.
We think you need these skills to ace Application Support Engineer (,, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly in cash management and finance operations. Use specific examples that demonstrate your skills in SQL, customer service, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive approach and how your previous experiences align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your strong analytical and organisational skills, as well as your proficiency in Word and Excel. Be sure to mention any experience you have with managing support tickets and working closely with development teams.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the role of an Application Support Engineer.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Make sure to highlight your SQL skills and any experience you have with cash management and finance operations. Be prepared to discuss specific examples of how you've used these skills in previous roles.
✨Demonstrate Customer Service Excellence
Since the role requires outstanding customer service, think of instances where you've successfully resolved user issues or improved user experience. Share these stories to illustrate your proactive approach.
✨Understand the Company’s Systems
Familiarise yourself with Pepper Advantage's internal systems and their functionalities. Showing that you have done your homework will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage support tickets or work with stakeholders, and think through how you would handle these situations effectively.
