At a Glance
- Tasks: Provide first-line support and triage issues using an ESM ticketing system.
- Company: Join a globally recognised higher education organisation in London.
- Benefits: Enjoy a hybrid work model with competitive pay of £370 per day.
- Other info: This is a 6-month contract role, perfect for those looking to kickstart their career.
- Why this job: Gain valuable experience in a dynamic environment while enhancing your tech skills.
- Qualifications: Must have first-line support experience and knowledge of Linux; Python and AWS skills are a plus.
The predicted salary is between 60000 - 84000 £ per year.
Our London based higher education client now has a great opportunity for an Application Support Analyst to join them on a 6-month contract assignment. This is a really interesting role for a talented professional to join a globally recognised organisation.
The Application Support Analyst will be responsible for providing first-line support using an ESM ticketing system and will support and triage issues in line with standard ITIL processes. They will be doing basic scripting in Python, and will have working knowledge of Linux and AWS.
Key Skills:- First-line support experience
- Working knowledge of Linux (essential)
- Familiarity with standard ITIL processes
- AWS experience
- Basic Python experience (highly desirable)
Rate: £370 per day Inside IR35
Duration: 6 months
Location: Hybrid/Central London
Application Support Analyst (,, United Kingdom) employer: Placed
Join a prestigious higher education institution in Central London, where you will be part of a dynamic team that values innovation and professional growth. With a strong commitment to employee development, this organisation offers a collaborative work culture, competitive rates, and the unique advantage of working in a vibrant city known for its rich history and cultural diversity. As an Application Support Analyst, you will have the opportunity to enhance your technical skills while contributing to meaningful projects that impact the educational landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with ITIL processes, as this role heavily relies on them. Consider brushing up on your knowledge through online courses or resources to demonstrate your understanding during interviews.
✨Tip Number 2
Since the role requires first-line support experience, think about scenarios where you've successfully resolved issues in a previous job. Be ready to share these examples to showcase your problem-solving skills.
✨Tip Number 3
Brush up on your Python scripting skills, even if they're basic. You might want to work on small projects or exercises that you can discuss in an interview to show your proactive approach to learning.
✨Tip Number 4
Gain a solid understanding of Linux and AWS, as these are essential for the role. You could set up a personal project or use online labs to get hands-on experience, which will make you stand out as a candidate.
We think you need these skills to ace Application Support Analyst (,, United Kingdom)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your first-line support experience and any relevant skills, such as Linux knowledge and Python scripting. Use keywords from the job description to ensure it aligns with what the employer is looking for.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the organisation. Mention your familiarity with ITIL processes and how your previous experiences make you a suitable candidate for this position.
Showcase Relevant Experience:When detailing your work history, focus on specific examples where you've provided application support or resolved technical issues. Highlight any experience with AWS and how you've used scripting in your previous roles.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Make sure to highlight your experience with Linux, AWS, and Python during the interview. Be prepared to discuss specific projects or tasks where you utilised these skills, as this will demonstrate your capability to handle the technical aspects of the role.
✨Understand ITIL Processes
Since the role involves working with ITIL processes, brush up on your knowledge of these frameworks. Be ready to explain how you've applied ITIL principles in previous roles, especially in relation to first-line support and issue triaging.
✨Familiarise Yourself with ESM Ticketing Systems
Research common ESM ticketing systems and be prepared to discuss your experience with them. If you haven't used a specific system before, express your willingness to learn and adapt quickly to new tools.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask your interviewers about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
