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- Tasks: Lead the Individual Giving & Supporter Care programme and engage with supporters.
- Company: Place2Be, a charity dedicated to children's mental health support.
- Benefits: Generous annual leave, career development, pension scheme, and wellbeing days.
- Other info: Inclusive workplace welcoming diverse applicants and offering guaranteed interviews for disabled candidates.
- Why this job: Make a real difference in children's lives through impactful fundraising.
- Qualifications: Experience in donor engagement and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As Individual Giving & Supporter Care Manager at Place2Be (within a Fundraising Team of 27), you will play a significant part in the Individual Giving and Philanthropy & Special Events team, in a busy and varied role. The Individual Giving and Supporter Care team consists of the Individual & Supporter Care Manager, a Supporter Care Officer and an Income Processing Assistant, and sits alongside the Philanthropy and Special Events team under the leadership of the Deputy Director of Fundraising.
We are seeking a dynamic and experienced Individual Giving & Supporter Care Manager to lead the development and delivery of our Individual Giving & Supporter Care programme, to include 2-3 appeals each year, delivery of our annual supporter magazine, legacy and in-memory income, income processing and ensuring that our supporters are being looked after in the best possible way. This role is pivotal in engaging supporters, raising vital income and enhancing our organisation’s profile through exceptional communications. You will work closely with colleagues across Fundraising, Communications, Finance and Operations to deliver strategic, creative and impactful communications that inspire and connect with our supporters and the general public. With a strong understanding of donor engagement, acquisition and retention, you will drive income growth through this programme.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
For a career with purpose, this is your place.
Recruitment Process: As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on Monday 4 May
1st Interview date: (in person) – Monday 11/Tuesday 12 May
2nd interviews (online) – Monday 18 May/Tuesday 19 May
Our Benefits: When you work at Place2Be – whether that’s in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising – every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.
We are proud to be a disability confident employer and will ask you during your application if you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role. If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.
We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Individual Giving & Supporter Care Manager employer: Place2Be
Contact Detail:
Place2Be Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving & Supporter Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fundraising sector, especially those who work at Place2Be or similar organisations. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to individual giving and supporter care. Use the STAR method to structure your answers, showcasing your experience and how it aligns with Place2Be's mission.
✨Tip Number 3
Show your passion for mental health support! In your conversations and interviews, share why this cause matters to you. Authenticity can really resonate with hiring managers and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Place2Be team and making a difference in children's lives.
We think you need these skills to ace Individual Giving & Supporter Care Manager
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and understand our mission at Place2Be. Knowing what we stand for will help you tailor your application and show us how you can contribute to our cause.
Use the STAR Method: When answering the shortlisting questions, remember to use the STAR model: Situation, Task, Action, Result. This structured approach will help you clearly demonstrate your experience and skills relevant to the role.
Be Authentic: We want to hear your unique voice! While it’s great to use tools like AI for formatting or brainstorming, make sure your application reflects your true self and capabilities. Honesty and creativity are key!
Apply Early: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can to ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Place2Be
✨Know Your Stuff
Before the interview, dive deep into Place2Be's mission and values. Understand their approach to individual giving and supporter care. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Use the STAR Method
When answering questions, especially about your past experiences, use the STAR method (Situation, Task, Action, Result). This structured approach will help you provide clear and concise answers that highlight your skills in donor engagement and retention.
✨Showcase Your Communication Skills
As this role involves exceptional communications, be prepared to discuss how you've successfully engaged supporters in the past. Bring examples of impactful communications you've crafted or campaigns you've led that resulted in increased donations or supporter satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team dynamics, upcoming fundraising initiatives, or how they measure the success of their supporter care programme. This shows your enthusiasm and helps you gauge if the role is the right fit for you.