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For Companies At a Glance
- Tasks: Provide friendly IT support to creative teams and solve tech issues.
- Company: Award-winning architecture studio with a vibrant, collaborative culture.
- Benefits: Gain hands-on experience in a dynamic environment while supporting innovative projects.
- Why this job: Blend your IT skills with creativity and make a real impact on architectural designs.
- Qualifications: Experience in 1st/2nd line IT support and knowledge of design software preferred.
- Other info: Join a supportive team where your contributions help shape exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
A respected architecture studio is looking for an IT Support Analyst to join its in-house support team, providing 1st and 2nd line support to around 400 staff. You’ll be the first point of contact for day-to-day IT issues, supporting busy project teams who rely on high-performance systems and specialist design software to deliver their work. This is a varied, people-facing role for someone who enjoys being visible in the studio, solving problems quickly, and helping creative teams stay productive.
Your Responsibilities
- Provide friendly, efficient face‑to‑face and remote IT support across the studio
- Act as first point of contact for technical issues, logging and managing tickets via the helpdesk
- Support Windows desktops, laptops, and high‑performance workstations
- Maintain and troubleshoot CAD and design applications (e.g. AutoCAD, Revit and similar)
- Support Office 365, Teams, MS Office, and Adobe software
- Create and manage user and computer accounts in Active Directory and Azure AD
- Assist with Windows Server administration, including DHCP, DNS, and Group Policy
- Support OS and application deployment using SCCM and/or Intune
- Carry out hardware installs, upgrades, and fault diagnosis
- Assist with basic network troubleshooting and patch panel administration
- Work with external suppliers and technology partners when needed
- Document fixes, procedures, and system changes clearly and accurately
- Help maintain service levels in a busy, project‑driven environment
About You
- Proven experience in 1st/2nd line IT support using a helpdesk system within a creative studio or design environment
- Strong working knowledge of Windows OS and desktop hardware
- Experience supporting Office 365, Teams, MS Office, and Adobe applications
- Experience supporting CAD or design‑led environments is a strong advantage
- Good understanding of Windows Server, Active Directory, and Azure AD
- Working knowledge of DHCP, DNS, Group Policy, and networking fundamentals
- Experience with SCCM and/or Intune preferred
- Confident supporting compute‑intensive workstations and peripherals
- Clear communicator who enjoys helping non‑technical users
- Well organised, able to juggle multiple requests and shifting priorities
- Enjoys being part of a collaborative studio environment
This is an excellent opportunity for someone who enjoys blending IT with a creative, design‑led workplace, where your support directly contributes to the success of live architectural projects.
IT Support Analyst for Award-Winning Architecture Studio in London employer: Place
Contact Detail:
Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst for Award-Winning Architecture Studio in London
✨Tip Number 1
Get to know the studio's culture! Before your interview, check out their projects and values. This will help you connect with the team and show that you're genuinely interested in being part of their creative environment.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be the go-to person for IT issues, think of common tech problems and how you'd tackle them. Being able to demonstrate your troubleshooting process can really impress during interviews.
✨Tip Number 3
Show off your communication skills! As a friendly face in the studio, it's crucial to convey technical information clearly. During your interview, share examples of how you've helped non-technical users in the past.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application come through directly, so make sure you hit that 'apply' button on our site. It’s the best way to get noticed by our hiring team!
We think you need these skills to ace IT Support Analyst for Award-Winning Architecture Studio in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your experience with Windows OS, Office 365, and any CAD software you've worked with. We want to see how you can bring value to our creative studio!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about IT support in a design environment and how your problem-solving skills can help our project teams. Let us know what excites you about working with us at the architecture studio.
Showcase Your Communication Skills: Since this role involves helping non-technical users, it's crucial to demonstrate your clear communication style. Use examples in your application that show how you've effectively supported users in the past. We love candidates who can bridge the gap between tech and creativity!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details about the role and our studio there!
How to prepare for a job interview at Place
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and design software like AutoCAD and Revit. Be ready to discuss how you've supported these systems in the past, as this will show you're not just familiar with them but can troubleshoot effectively.
✨Showcase Your People Skills
Since this role is all about being visible and helping creative teams, prepare examples of how you've successfully communicated with non-technical users. Think about times when you solved a problem for someone and how you made the process smooth and friendly.
✨Demonstrate Your Problem-Solving Approach
Be ready to walk through your thought process when tackling IT issues. Interviewers love to hear how you approach troubleshooting, so consider preparing a couple of scenarios where you resolved technical problems efficiently.
✨Familiarise Yourself with the Studio's Environment
Research the architecture studio and its projects. Understanding their work culture and the tools they use will help you tailor your responses and show that you're genuinely interested in contributing to their success.
