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- Tasks: Provide proactive customer support and manage client relationships in a technical role.
- Company: Join a supportive team led by someone who values growth and mentorship.
- Benefits: Enjoy remote work flexibility with minimal office attendance and a competitive salary.
- Why this job: Gain autonomy in your role while developing skills in automation technology.
- Qualifications: Experience with RPA tools like UiPath or Blue Prism is preferred, but training is available.
- Other info: No need for an up-to-date CV to apply; we can help you with that!
The predicted salary is between 22200 - 37000 £ per year.
You know what good customer support looks and feels like. You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively. This role is technical and hands-on, so you'll report into the team lead and support them in delivering the best customer support possible.
You'll do this through accountability. You'll own issues, speak to clients directly, and manage relationships with other teams, like software development. Technically, you'll need some experience with automation technology (RPA, either UiPath or Blue Prism), and they're happy to train and develop you in this area.
You'll be working in a small team of four, and be led by someone who's worked their way up from the bottom - and now wants to give back to someone else. This will suit you if you're looking for more autonomy and accountability in your day-to-day. The lead would like to pass over some of their responsibilities for you to control.
This is a mostly remote position with limited office attendance (less than twice a month). Salary is up to £37k. You must be based in the UK with full RTW to apply.
Customer Support Engineer employer: Place
Contact Detail:
Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with automation technologies like UiPath or Blue Prism. Even if you don't have extensive experience, showing that you've done your homework and understand the basics can set you apart from other candidates.
✨Tip Number 2
Demonstrate your proactive problem-solving skills during any conversations or interviews. Share specific examples of how you've taken initiative in past roles to resolve issues before they escalated.
✨Tip Number 3
Highlight your ability to manage relationships with clients and other teams. Prepare anecdotes that showcase your communication skills and how you've successfully collaborated with different departments in previous jobs.
✨Tip Number 4
Since this role offers autonomy, be ready to discuss how you handle responsibility. Think of instances where you've taken ownership of a project or task and the positive outcomes that resulted from it.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what the company is looking for in a Customer Support Engineer. Highlight the importance of proactive problem-solving and technical skills related to automation technology.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer support and any technical skills you possess. If you have experience with RPA tools like UiPath or Blue Prism, be sure to mention it prominently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of good customer support and your proactive approach to problem-solving. Mention your desire for autonomy and accountability, as these are key aspects of the role.
Highlight Teamwork and Communication Skills: In your application, emphasise your ability to manage relationships with clients and collaborate with other teams, such as software development. This will demonstrate your fit for the small team environment described in the job posting.
How to prepare for a job interview at Place
✨Show Your Proactive Problem-Solving Skills
Demonstrate your ability to tackle issues head-on rather than waiting for them to escalate. Share examples from your past experiences where you took the initiative to resolve customer problems before they became major concerns.
✨Familiarise Yourself with Automation Technologies
Since the role involves automation technology, brush up on your knowledge of RPA tools like UiPath or Blue Prism. Even if you're not an expert, showing that you've done your homework will impress the interviewers and show your willingness to learn.
✨Emphasise Accountability and Ownership
This position requires a strong sense of accountability. Be prepared to discuss how you have taken ownership of projects or customer issues in the past, and how you managed those relationships effectively.
✨Prepare Questions for Your Interviewer
Engage with your interviewer by preparing thoughtful questions about the team dynamics, the lead's management style, and the company's approach to customer support. This shows your interest in the role and helps you assess if it's the right fit for you.
