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- Tasks: Provide friendly IT support to creative teams and troubleshoot technical issues.
- Company: Award-winning architecture studio with a vibrant, collaborative culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Blend your IT skills with creativity in a design-led workplace.
- Qualifications: Experience in 1st/2nd line IT support and knowledge of design software.
- Other info: Join a team where your support directly impacts exciting architectural projects.
The predicted salary is between 28000 - 36000 £ per year.
A respected architecture studio is looking for an IT Support Analyst to join its in-house support team, providing 1st and 2nd line support to around 400 staff. You’ll be the first point of contact for day-to-day IT issues, supporting busy project teams who rely on high-performance systems and specialist design software to deliver their work. This is a varied, people-facing role for someone who enjoys being visible in the studio, solving problems quickly, and helping creative teams stay productive.
Your Responsibilities
- Provide friendly, efficient face-to-face and remote IT support across the studio
- Act as first point of contact for technical issues, logging and managing tickets via the helpdesk
- Support Windows desktops, laptops, and high-performance workstations
- Maintain and troubleshoot CAD and design applications (e.g. AutoCAD, Revit and similar)
- Support Office 365, Teams, MS Office, and Adobe software
- Create and manage user and computer accounts in Active Directory and Azure AD
- Assist with Windows Server administration, including DHCP, DNS, and Group Policy
- Support OS and application deployment using SCCM and/or Intune
- Carry out hardware installs, upgrades, and fault diagnosis
- Assist with basic network troubleshooting and patch panel administration
- Work with external suppliers and technology partners when needed
- Document fixes, procedures, and system changes clearly and accurately
- Help maintain service levels in a busy, project-driven environment
About You
- Proven experience in 1st/2nd line IT support using a helpdesk system within a creative studio or design environment
- Strong working knowledge of Windows OS and desktop hardware
- Experience supporting Office 365, Teams, MS Office, and Adobe applications
- Experience supporting CAD or design-led environments is a strong advantage
- Good understanding of Windows Server, Active Directory, and Azure AD
- Working knowledge of DHCP, DNS, Group Policy, and networking fundamentals
- Experience with SCCM and/or Intune preferred
- Confident supporting compute-intensive workstations and peripherals
- Clear communicator who enjoys helping non-technical users
- Well organised, able to juggle multiple requests and shifting priorities
- Enjoys being part of a collaborative studio environment
This is an excellent opportunity for someone who enjoys blending IT with a creative, design-led workplace, where your support directly contributes to the success of live architectural projects.
We will do our very best to help you find your ideal job. Our approach is personable and we believe that your job hunting experience should be enjoyable. We look forward to hearing from you.
Please visit our website for all vacancies.
Place is an equal opportunities employer and recruitment agency.
IT Support Analyst for Award-Winning Architecture Studio in City of London employer: Place
Contact Detail:
Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst for Award-Winning Architecture Studio in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the architecture and IT support fields. Attend industry events or join online forums where you can connect with potential employers or colleagues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT support projects, especially if you've worked with CAD or design applications. This gives you an edge and shows that you're not just about fixing issues but also understand the creative side of things.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or user queries. Being able to demonstrate your problem-solving skills in real-time will impress interviewers and show them you're ready for the role.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly helps us keep track of your application and gives you a better chance of landing that dream job in a creative environment.
We think you need these skills to ace IT Support Analyst for Award-Winning Architecture Studio in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support Analyst. Highlight your experience with 1st and 2nd line support, especially in creative environments. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've solved technical issues in the past. We love candidates who can demonstrate their ability to think on their feet and help teams stay productive.
Be Personable: Since this role is people-facing, let your personality shine through in your written application. We appreciate clear communicators who enjoy helping others, so don’t be afraid to show us your friendly side!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Place
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and any CAD software mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your People Skills
Since this role is people-facing, practice how you'll communicate technical issues to non-technical users. Think of examples where you've helped someone understand a tech problem or provided support in a busy environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT issues or scenarios. Prepare by thinking through common problems in a creative studio setting and how you would resolve them efficiently while keeping the team productive.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple requests and shifting priorities. Share examples from your previous roles where you successfully juggled tasks and maintained service levels in a fast-paced environment.
