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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to creative teams in a dynamic studio.
- Company: Respected architecture studio with a collaborative and creative environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Blend your IT skills with creativity and help deliver exciting architectural projects.
- Qualifications: Experience in IT support, especially in design environments, is preferred.
- Other info: Join a vibrant team where your contributions make a real difference.
The predicted salary is between 28800 - 48000 £ per year.
A respected architecture studio is looking for an IT Support Analyst to join its in-house support team, providing 1st and 2nd line support to around 400 staff. You'll be the first point of contact for day-to-day IT issues, supporting busy project teams who rely on high-performance systems and specialist design software to deliver their work. This is a varied, people-facing role for someone who enjoys being visible in the studio, solving problems quickly, and helping creative teams stay productive.
Your Responsibilities
- Provide friendly, efficient face-to-face and remote IT support across the studio
- Act as first point of contact for technical issues, logging and managing tickets via the helpdesk
- Support Windows desktops, laptops, and high-performance workstations
- Maintain and troubleshoot CAD and design applications (AutoCAD, Revit and similar)
- Support Office 365, Teams, MS Office, and Adobe software
- Create and manage user and computer accounts in Active Directory and Azure AD
- Assist with Windows Server administration, including DHCP, DNS, and Group Policy
- Support OS and application deployment using SCCM and/or Intune
- Carry out hardware installs, upgrades, and fault diagnosis
- Assist with basic network troubleshooting and patch panel administration
- Work with external suppliers and technology partners when needed
- Document fixes, procedures, and system changes clearly and accurately
- Help maintain service levels in a busy, project-driven environment
About You
- Proven experience in 1st/2nd line IT support using a helpdesk system within a creative studio or design environment
- Strong working knowledge of Windows OS and desktop hardware
- Experience supporting Office 365, Teams, MS Office, and Adobe applications
- Experience supporting CAD or design-led environments is a strong advantage
- Good understanding of Windows Server, Active Directory, and Azure AD
- Working knowledge of DHCP, DNS, Group Policy, and networking fundamentals
- Experience with SCCM and/or Intune preferred
- Confident supporting compute-intensive workstations and peripherals
- Clear communicator who enjoys helping non-technical users
- Well organised, able to juggle multiple requests and shifting priorities
- Enjoys being part of a collaborative studio environment
This is an excellent opportunity for someone who enjoys blending IT with a creative, design-led workplace, where your support directly contributes to the success of live architectural projects.
It Support Analyst in England employer: Place Careers
Contact Detail:
Place Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst in England
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their creative environment.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be the go-to person for IT issues, think of common tech problems and how you'd solve them. This will not only boost your confidence but also impress the interviewers with your proactive approach.
✨Tip Number 3
Show off your communication skills! Being a clear communicator is key in this role. During interviews, share examples of how you've helped non-technical users in the past. This will highlight your ability to make tech easy for everyone.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their team!
We think you need these skills to ace It Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Support Analyst. Highlight your experience with 1st and 2nd line support, especially in creative environments. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: Don’t hold back on listing your technical know-how! Mention your experience with Windows OS, Office 365, and any CAD software you've supported. We love seeing candidates who can hit the ground running!
Be Personable in Your Cover Letter: Your cover letter is your chance to show us your personality! Talk about why you enjoy helping others and how you thrive in a collaborative environment. We’re all about finding the right fit for our studio culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at Place Careers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Office 365, and design applications like AutoCAD and Revit. Being able to discuss specific troubleshooting scenarios or past experiences with these tools will show that you're not just familiar but confident in your abilities.
✨Showcase Your People Skills
Since this role is all about supporting creative teams, be ready to demonstrate your communication skills. Share examples of how you've helped non-technical users in the past, and highlight your ability to remain calm and friendly under pressure.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a critical IT issue during a project deadline. Think through your problem-solving process and be ready to explain your thought process clearly and logically.
✨Research the Studio's Work
Familiarise yourself with the architecture studio's projects and design ethos. Showing genuine interest in their work can help you connect with the interviewers and demonstrate that you're excited about contributing to their creative environment.
