At a Glance
- Tasks: Join our Sage Support Team to assist customers with Sage 200 via phone and email.
- Company: Award-winning company with a supportive and friendly team culture.
- Benefits: Flexible working, structured training, mentoring, and opportunities for career progression.
- Other info: No prior Sage experience needed; we’ll teach you everything you need to know.
- Why this job: Kickstart your career in software support while learning from experienced professionals.
- Qualifications: Enthusiasm, clear communication skills, and a willingness to learn are essential.
The predicted salary is between 21600 - 26400 £ per year.
We are on the lookout for someone enthusiastic and keen to learn, to join our Sage Support Team. As part of our award-winning Sage Software support team, you will be required to respond to customer support calls via telephone and email. You will thus need an excellent phone manner and the desire to provide first-class customer service. You will be supporting customers with Sage 200, answering questions, solving day-to-day issues, and learning from experienced colleagues along the way. You will be fully supported with training, mentoring, and coaching, so you will never be alone as you learn your craft with us. You do not need to be a Sage 200 expert already — we’ll teach you that part. Crucial to all applicants will be enthusiasm, the ability to work as part of a team and a good work ethic.
What You Will Be Doing
- Answer customer queries by phone and email
- Learn how to investigate and fix issues (and when to escalate tougher calls)
- Shadow and work alongside experienced support technicians
- Keep support cases updated with clear notes
- Build great relationships with customers and colleagues
Training & Support Provided
We’re big on development, so you can expect:
- A structured onboarding and training plan
- Ongoing mentoring and coaching with regular check-ins and feedback
- Support from a friendly, experienced team
- Opportunities to work towards Sage accreditation
- Opportunities to progress
What We’re Looking For
Essential skills for all candidates are friendly, clear communication skills, a positive attitude, good problem-solving skills and an inherent willingness to learn and ask questions. Although not essential, any of the following attributes would be a distinct advantage:
- Customer service or helpdesk experience
- Any experience with Sage 200 (end users are welcome)
- Any support experience on other Sage products (Sage 50, Payroll, etc.)
- Any support experience on other accounting software (Xero, Quick-books, etc.)
- Accounting qualifications or experience
- Basic understanding of business or finance (study or experience)
Why us?
In return we can offer a great company with a clear growth plan and the appetite to execute it, an amazing working environment and team ethos plus lots of busy customers to get stuck into immediately. We operate a flexible working policy and our support desk is now largely home-based. As such, all geographies are welcome. If you are looking for a career in the software industry or have some Sage knowledge and simply fancy a new challenge, then please get in touch.
Sage Support Technician (Entry Level) in Gateshead employer: PKF Smith Cooper Systems
PKF Smith Cooper is an exceptional employer for aspiring marketing professionals, offering a dynamic and supportive work environment that fosters creativity and collaboration. With a clear growth plan and a commitment to employee development, you will have ample opportunities to enhance your skills and advance your career while enjoying the flexibility of a hybrid working model. Join us to be part of a forward-thinking team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Sage Support Technician (Entry Level) in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PKF Smith Cooper Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PKF Smith Cooper Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sage Support Technician (Entry Level) in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PKF Smith Cooper Systems:Your cover letter is your chance to shine! Tell us why you want to work at PKF Smith Cooper Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PKF Smith Cooper Systems!
How to prepare for a job interview at PKF Smith Cooper Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
