At a Glance
- Tasks: Provide first-line IT support to over 950 users and maintain IT systems.
- Company: Join PKF Francis Clark, a leading independent chartered accountancy firm in the South West.
- Benefits: Enjoy competitive pay, health plans, flexible working, and career development opportunities.
- Other info: Work in a certified Great Place to Work with excellent growth potential.
- Why this job: Be part of a supportive team making a real impact in a dynamic work environment.
- Qualifications: Friendly, organised, with a passion for IT and strong communication skills.
The predicted salary is between 29250 - 35750 £ per year.
In a nutshell
This role supports the delivery of IT services to over 950+ users across nine offices in a busy professional services environment.
You’ll play a key part in providing a responsive, customer‑focused IT service, while also helping to maintain and develop the firm’s IT systems and infrastructure.
This role is primarily office-based with an option to work 1 day from home each week.
As the role requires regular travel between offices, a full UK driving licence and access to a vehicle are essential.
Business travel expenses will be reimbursed for journeys undertaken outside your contractual base office of Truro.
- What you'll be doing day to day
- Providing first‑line IT desktop support to colleagues, both remotely and face to face
- Assisting with user administration, including setting up and maintaining accounts
- Building, configuring and maintaining end‑user hardware
- Carrying out general IT administration, including asset tracking, licensing, purchasing and maintaining records
About you
- Friendly, confident, and approachable, with a strong customer‑focused mindset
- Clear and professional communicator, both verbally and in writing
- Well organised, with a good eye for detail when working with systems and data
- Broad interest in IT with solid troubleshooting skills
- An understanding of the importance of security and confidentiality in a professional services environment
- Experience or interest in areas such as Microsoft 365, Windows 11, Microsoft Teams, Citrix, document management systems, business applications and i OS mobile device support would be beneficial
- Full UK driving licence and access to a car
- Why work at PKF Francis Clark
As the largest firm of independent chartered accountants and business advisers in South West England, PKF Francis Clark offers a wide range of opportunities to develop your career in the way that’s right for you.
Established in 1919, we’ve grown to nearly 1,000 people across offices in Bristol, Exeter, Plymouth, Poole, Salisbury, Southampton, Taunton, Torquay and Truro.
Our size means we can offer ambitious work with exciting clients and a friendly, supportive culture.
We want you to belong, be yourself and do your best work as part of a forward‑thinking team, with a flexible approach to hybrid working and a strong focus on wellbeing, learning and development.
For the past four years, PKF Francis Clark has been certified as a Great Place to Work and ranked among the UK’s Best Workplaces, rising to 6th out of 100 large organisations.
We’re a top 10 Best Workplace for Women, as well as being ranked for Wellbeing, Development, and Consulting and Professional Services.
These rankings are compiled by Great Place to Work, based on confidential, independent feedback from our people.
In addition, we’re one of The Sunday Times Top 100 Apprenticeship Employers.
Being a Certified B Corp means we’re held to high standards for environmental and social performance.
We’re independently assessed to ensure we support our people, act responsibly and make long‑term decisions that balance people and planet.
We’re proudly independent, while collaborating internationally through the PKF Global family of firms.
Together we’re the 13th largest provider of accountancy services in the UK, with connections to like‑minded advisers in 150 countries.
- Your core benefits
- Financial wellbeing
- Group personal pension to help you build your future savings through employer and employee contributions
- Group life assurance providing cover up to four times your basic annual salary
- Group income protection available after six months’ service
- Health cash plan giving money back on everyday health costs, with free cover for up to four dependent children (up to age 24 in full‑time education) and the option to add a partner or spouse
- Mental wellbeing
- Counselling and emotional support for you and your immediate family
- Virtual GP and second opinion services for you and your immediate family
- Access to trained Mental Health First Aiders for confidential, peer to peer support
- Physical wellbeing
- Cycle to work scheme, with the option to purchase a bike and accessories up to £4,000*
- Discounted membership at gyms, pools and studios across the UK
- Digital health and wellbeing tools available through the employee health cash plan
- Support for colleagues experiencing menopause, as part of our Menopause Workplace Pledge, including webinars and a dedicated Microsoft Teams channel for ongoing support
- Additional benefits
- Family friendly benefits, including enhanced pay, family leave coaching sessions and a parent network
- The option to buy up to five extra days of holiday (pro rata for part‑time colleagues) *
- One paid volunteering day each year to support local organisations
- Electric vehicle lease scheme (grade and pay criteria apply) *
- Gifts to mark key career and family milestones
- Expert led webinars on mental, physical and financial wellbeing
- Francis Clark Charitable Foundation, offering support for current and former employees experiencing financial hardship
- These benefits are provided via a salary exchange and are subject to employee’s post exchange hourly rate remaining above the national minimum wage
- Additional information
- Job title used internally may not align exactly with the title displayed in this advert
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IT Support Technician in Truro employer: PKF Francis Clark
PKF Francis Clark is an exceptional employer, offering a collaborative work culture that values professional development and employee growth. With a focus on trusts and estates, our Private Client Tax team provides meaningful opportunities to engage with high-net-worth clients while supporting your career progression through mentorship and training. Located in a vibrant area, we pride ourselves on fostering long-term relationships both with our clients and within our team, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Truro
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PKF Francis Clark values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PKF Francis Clark might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PKF Francis Clark!
✨Direct Apply to PKF Francis Clark
Let's not forget to apply directly through the PKF Francis Clark website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Truro
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PKF Francis Clark.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PKF Francis Clark. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PKF Francis Clark
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
