At a Glance
- Tasks: Deliver excellent customer service while handling vehicle handovers and reports.
- Company: Join a friendly team in Royal Tunbridge Wells, Kent.
- Benefits: Enjoy competitive pay, 25 days holiday, and a company pension scheme.
- Other info: Work Monday to Friday with opportunities for overtime and career growth.
- Why this job: Gain valuable experience in customer service with full training provided.
- Qualifications: Must be over 25, hold a UK driving licence, and be computer literate.
The predicted salary is between 21600 - 21600 € per year.
Location: TN2, Royal Tunbridge Wells, Kent
Job Type: Permanent, Full-Time
Salary: Hourly rate £10.42; overtime paid at time and a half
Date Posted: 01st May
The Role: You will be predominantly responsible for carrying out handovers of customer vehicles and courtesy vehicles, both onsite and at customers’ home addresses. Your duties include detailed damage-check reports, gathering relevant information for each job, and spotting any potential upsell opportunities. Occasionally you may also be required to carry out additional tasks for the wider PK team, such as cleaning vehicles pre- and post-repairs, preparing courtesy vehicles for customers, and assisting with general housekeeping tasks.
Ideal Candidate: You should be a well-presented, confident individual who enjoys delivering excellent customer service. Industry experience is not necessary, as full training will be provided. Previous customer-service experience would be an advantage. You must work well as part of a team, be proactive on your own, and be computer literate; daily tasks involve using an Android tablet and Windows software. You must be over 25 years old, hold a full UK driving licence with no infringements, and be willing to undergo a DBS check prior to employment.
The Benefits:
- 40-hour contract, Monday to Friday
- Hourly rate £10.42, with paid overtime at time plus half
- 25 days holiday plus 8 compulsory bank holidays
- Onsite staff parking
- Company-contributed pension scheme
- Staff uniform provided
Customer Service Assistant/Driver in Royal Tunbridge Wells employer: PK Motors Accident Repair Centre
Join our dynamic team in Royal Tunbridge Wells, where we prioritise employee satisfaction and growth. As a Customer Service Assistant/Driver, you'll enjoy a supportive work culture with comprehensive training, competitive pay, and generous holiday allowances, all while contributing to a company that values excellent customer service. With opportunities for overtime and a company-contributed pension scheme, we ensure our employees feel valued and rewarded in their roles.
Contact Detail:
PK Motors Accident Repair Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Driver in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PK and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can benefit the role of Customer Service Assistant/Driver.
✨Tip Number 3
Dress to impress! Make sure you look well-presented for your interview. First impressions count, and showing that you care about your appearance reflects your attitude towards the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Assistant/Driver in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service, even if it's not directly related. We love seeing how you’ve gone the extra mile for customers, so share those stories!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities of a Customer Service Assistant/Driver, especially around vehicle handovers and customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at PK Motors Accident Repair Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Assistant/Driver. Familiarise yourself with tasks like vehicle handovers and damage-check reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Even if you don't have direct experience, consider times when you've helped someone or resolved an issue effectively.
✨Be Ready to Discuss Teamwork
This job requires working well as part of a team, so be prepared to talk about your experiences collaborating with others. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your proactive nature.
✨Get Comfortable with Tech
Since you'll be using an Android tablet and Windows software daily, brush up on your tech skills before the interview. If you have any experience with similar devices or software, mention it! Showing that you're tech-savvy will give you an edge.
