At a Glance
- Tasks: Deliver excellent customer service while handling vehicle handovers and reports.
- Company: Join a friendly team in Royal Tunbridge Wells, Kent.
- Benefits: Enjoy a competitive hourly rate, paid overtime, and 25 days holiday.
- Other info: Work Monday to Friday with onsite parking and a company pension scheme.
- Why this job: Gain valuable experience in customer service with full training provided.
- Qualifications: Must be over 25, hold a UK driving licence, and be computer literate.
The predicted salary is between 21600 - 21600 € per year.
You will be predominantly responsible for carrying out handovers of customer vehicles and courtesy vehicles, both onsite and at customers’ home addresses. Your duties include detailed damage‑check reports, gathering relevant information for each job, and spotting any potential upsell opportunities. Occasionally you may also be required to carry out additional tasks for the wider PK team, such as cleaning vehicles pre‑ and post‑repairs, preparing courtesy vehicles for customers, and assisting with general housekeeping tasks.
Ideal Candidate
You should be a well‑presented, confident individual who enjoys delivering excellent customer service. Industry experience is not necessary, as full training will be provided. Previous customer‑service experience would be an advantage. You must work well as part of a team, be proactive on your own, and be computer literate; daily tasks involve using an Android tablet and Windows software. You must be over 25 years old, hold a full UK driving licence with no infringements, and be willing to undergo a DBS check prior to employment.
The Benefits
- 40‑hour contract, Monday to Friday
- Hourly rate £10.42, with paid overtime at time plus half
- 25 days holiday plus 8 compulsory bank holidays
- Onsite staff parking
- Company‑contributed pension scheme
- Staff uniform provided
Customer Service Assistant/Driver in Kent employer: PK Motors Accident Repair Centre
Join our dynamic team in Royal Tunbridge Wells, where we prioritise a supportive work culture and employee development. As a Customer Service Assistant/Driver, you'll enjoy competitive pay, generous holiday allowances, and a company-contributed pension scheme, all while working in a friendly environment that values your contributions and encourages growth.
Contact Detail:
PK Motors Accident Repair Centre Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Driver in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous customer service experience can relate to the role of Customer Service Assistant/Driver.
✨Tip Number 3
Dress to impress! Make sure you look well-presented for your interview. First impressions matter, especially in a customer-facing role. A smart outfit can boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant/Driver in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous customer service experience you have. Even if it’s not in the automotive industry, we want to see how you’ve gone above and beyond for customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Assistant/Driver role.
Tailor Your Application:Make sure to tailor your application to the job description. Mention specific duties from the role that excite you and how your skills align with them. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at PK Motors Accident Repair Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Assistant/Driver. Familiarise yourself with tasks like vehicle handovers and damage-check reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since the role involves delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Even if you don't have direct experience, consider situations where you've helped others or resolved issues effectively.
✨Be Ready to Discuss Teamwork
This job requires working well as part of a team, so be prepared to talk about your experiences collaborating with others. Share specific examples of how you've contributed to a team environment, whether in previous jobs, school projects, or volunteer work.
✨Get Comfortable with Tech
As you'll be using an Android tablet and Windows software daily, brush up on your tech skills before the interview. If you're not already familiar with these tools, consider watching some quick tutorials online to boost your confidence and show that you're proactive about learning.
