At a Glance
- Tasks: Deliver excellent customer service while handling vehicle handovers and reports.
- Company: Join a friendly team in Royal Tunbridge Wells, Kent.
- Benefits: Enjoy competitive pay, 25 days holiday, and a pension scheme.
- Other info: Work Monday to Friday with opportunities for overtime.
- Why this job: Gain valuable experience in customer service with full training provided.
- Qualifications: Must be over 25, hold a UK driving licence, and be computer literate.
The predicted salary is between 21600 - 21600 £ per year.
Location: TN2, Royal Tunbridge Wells, Kent
Job Type: Permanent, Full-Time
Salary: Hourly rate £10.42; overtime paid at time and a half
Date Posted: 01st May
The Role: You will be predominantly responsible for carrying out handovers of customer vehicles and courtesy vehicles, both onsite and at customers’ home addresses. Your duties include detailed damage-check reports, gathering relevant information for each job, and spotting any potential upsell opportunities. Occasionally you may also be required to carry out additional tasks for the wider PK team, such as cleaning vehicles pre- and post-repairs, preparing courtesy vehicles for customers, and assisting with general housekeeping tasks.
Ideal Candidate: You should be a well-presented, confident individual who enjoys delivering excellent customer service. Industry experience is not necessary, as full training will be provided. Previous customer-service experience would be an advantage. You must work well as part of a team, be proactive on your own, and be computer literate; daily tasks involve using an Android tablet and Windows software. You must be over 25 years old, hold a full UK driving licence with no infringements, and be willing to undergo a DBS check prior to employment.
The Benefits:
- 40-hour contract, Monday to Friday
- Hourly rate £10.42, with paid overtime at time plus half
- 25 days holiday plus 8 compulsory bank holidays
- Onsite staff parking
- Company-contributed pension scheme
- Staff uniform provided
Customer Service Assistant/Driver employer: PK Motors Accident Repair Centre
Join our dynamic team in Royal Tunbridge Wells, where we prioritise employee satisfaction and growth. As a Customer Service Assistant/Driver, you'll enjoy a supportive work culture with comprehensive training, competitive pay, and generous holiday allowances, all while contributing to a company that values teamwork and customer excellence. With opportunities for overtime and a pension scheme, we ensure our employees feel valued and motivated in their roles.
Contact Details:
PK Motors Accident Repair Centre Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Driver
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company culture and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Even if the job is casual, showing up well-presented can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Customer Service Assistant/Driver
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous customer service experience you have. Even if it’s not in the automotive industry, we want to see how you’ve gone above and beyond for customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application:Make sure to customise your application to reflect the job description. Mention specific duties from the role that excite you, like carrying out damage-check reports or preparing courtesy vehicles. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at PK Motors Accident Repair Centre
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Assistant/Driver. Familiarise yourself with tasks like vehicle handovers and damage-check reports. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Even if you don't have direct experience in this role, think about times you've provided excellent customer service in other jobs. Prepare examples to share during the interview that highlight your ability to communicate effectively and handle customer queries with ease.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and how you would handle specific scenarios on the job. For instance, think about how you would deal with a customer who is unhappy with their vehicle handover. Practising these responses can really set you apart.
✨Dress the Part and Be Professional
Since the role involves interacting with customers, it's important to present yourself well. Dress smartly for the interview to convey professionalism. A good first impression can go a long way in showing that you take the opportunity seriously.
