At a Glance
- Tasks: Lead IT support operations and oversee ITSM governance across global offices.
- Company: Join PJT Partners, a dynamic firm with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for continuous improvement and career advancement in a fast-paced setting.
- Why this job: Make a significant impact in a hands-on leadership role within a global team.
- Qualifications: 7+ years in IT support, leadership experience, and strong ITIL and ServiceNow skills.
The predicted salary is between 70000 - 105000 £ per year.
PJT Partners, Inc is seeking an experienced IT Service Manager to lead day-to-day IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight.
Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective communication with senior stakeholders and a focus on continuous improvement.
Global IT Service Delivery Lead & ITSM Governance in London employer: PJT Partners Inc.
PJT Partners, Inc. is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive in their careers. With a strong focus on professional development and continuous improvement, team members are encouraged to grow their skills while working in a supportive environment across our international offices, including London and APAC. The company also provides competitive benefits and the unique opportunity to lead impactful IT service operations on a global scale.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Service Delivery Lead & ITSM Governance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at PJT Partners or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL practices and ServiceNow experience. We recommend creating a list of scenarios where you've successfully led IT support operations or improved processes, as these will impress senior stakeholders.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to discuss how you've effectively communicated with teams and stakeholders in the past. This is key for a role that involves operational support leadership.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global IT Service Delivery Lead & ITSM Governance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support operations and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on ServiceNow experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global IT Service Delivery Lead role. We love seeing candidates who can communicate effectively with senior stakeholders, so share examples of your past successes.
Showcase Your ITIL Knowledge:Since strong ITIL practices are key for this role, make sure to mention any relevant certifications or experiences. We appreciate candidates who can demonstrate their understanding of ITSM governance and continuous improvement.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PJT Partners Inc.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've implemented these frameworks in past roles, especially in relation to service delivery and governance.
✨Showcase Your ServiceNow Expertise
Since hands-on ServiceNow experience is crucial for this role, prepare specific examples of how you've used the platform to improve IT support operations. Highlight any customisations or workflows you've developed.
✨Communicate with Confidence
Effective communication with senior stakeholders is key. Practice articulating your thoughts clearly and concisely, focusing on how your leadership has driven continuous improvement in previous positions.
✨Demonstrate Your Leadership Style
Be prepared to discuss your leadership approach and how you manage teams in a fast-paced environment. Share examples of how you've motivated your team and handled challenges in IT support operations.
