At a Glance
- Tasks: Lead IT support operations and oversee ITSM governance across global offices.
- Company: Join PJT Partners, a dynamic firm with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity for continuous improvement and career advancement in a fast-paced setting.
- Why this job: Make a significant impact in a hands-on leadership role within a global team.
- Qualifications: 7+ years in IT support, leadership experience, and strong ITIL and ServiceNow skills.
The predicted salary is between 60000 - 84000 £ per year.
PJT Partners, Inc is seeking an experienced IT Service Manager to lead day-to-day IT support operations across international offices, including London and APAC. This hands-on, technical lead role will involve operational support leadership and ITSM governance oversight.
Candidates should have over 7 years in IT support operations, including leadership experience, strong ITIL practices, and hands-on ServiceNow experience. The position requires effective communication with senior stakeholders and a focus on continuous improvement.
Global IT Service Delivery Lead & ITSM Governance employer: PJT Partners Inc.
PJT Partners, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a collaborative environment. With a strong emphasis on professional development and continuous improvement, team members are encouraged to enhance their skills and advance their careers while working in vibrant locations like London and APAC. The company values innovation and provides unique opportunities for impactful contributions within the global IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT Service Delivery Lead & ITSM Governance
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at PJT Partners or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL practices and ServiceNow skills. We all know that hands-on experience is key, so be ready to share specific examples of how you've led IT support operations in the past.
✨Tip Number 3
Showcase your communication skills! Since this role involves liaising with senior stakeholders, practice articulating your thoughts clearly and confidently. Mock interviews with friends can help you nail this down.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Global IT Service Delivery Lead & ITSM Governance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support operations and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on ServiceNow experience and ITIL practices.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Global IT Service Delivery Lead role. Share specific examples of your past successes and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves effective communication with senior stakeholders, make sure your application reflects your ability to communicate clearly and concisely. We appreciate candidates who can convey complex ideas simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at PJT Partners Inc.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've implemented these frameworks in past roles, especially in relation to service delivery and governance.
✨Showcase Your ServiceNow Expertise
Since hands-on ServiceNow experience is crucial for this role, prepare specific examples of how you've used the platform to improve IT support operations. Highlight any customisations or automations you've implemented.
✨Communicate Like a Pro
Effective communication with senior stakeholders is key. Practice articulating your thoughts clearly and confidently. Think about how you can convey complex IT concepts in a way that’s easy for non-technical stakeholders to understand.
✨Emphasise Continuous Improvement
Be ready to discuss your approach to continuous improvement in IT service management. Share examples of initiatives you've led or contributed to that resulted in measurable enhancements in service delivery.
