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- Tasks: Be the friendly face of PJ Care, welcoming visitors and supporting staff.
- Company: Join the UK's Best Care Home to Work for, as rated by our amazing team.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others.
- Other info: Flexible working hours with a focus on equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
RESPONSIBLE TO - PA to the Registered Manager
LOCATION - Milton Keynes
WORKING HOURS - 40 hours a week (including weekends)
PJ Care has been rated as the "Best Care Home to Work for in the UK" in the annual ‘Best Companies’ awards, which have also ranked us in the top five best health and social care providers to work for.
We are seeking two Receptionists in our Mallard House centre in Milton Keynes. This is a permanent and full-time position. This role is to support and assist the Registered Manager and staff members to deliver quality care in line with PJ Care policies and procedures, to all residents. The right candidate will reflect the PJ Care values of Care, Compassion and Commitment.
PJ Care is a leading provider of specialist neurological care and neuro rehabilitation for individuals with complex neurological conditions. Our residents are at the heart of everything we do, and we strive to nurture dignity, independence and holistic wellbeing through the specialist care models, therapies and activities we provide.
AIMS OF POSITION
- To ensure that all visitors and callers’ first impressions of PJ are excellent.
- To maintain front of house presentation standards.
- To provide assistance to visitors and staff.
- To provide administrative support to the staff based at Mallard House.
Key Areas of Responsibility
- Deal with enquiries in such a way as to promote the goodwill of PJ Care Ltd.
- Answer all incoming telephone calls, transfer them to the correct person, taking messages when the person is unavailable.
- Ensure messages taken are emailed to the person concerned at the earliest opportunity.
- Receive visitors and residents, ensure they sign into the building appropriately and ensure staff expecting them are aware of their arrival.
- Distribute incoming internal and external mail throughout Mallard House.
- Liaise with Support Services to ensure that all maintenance and transport requests are fulfilled.
- Provide general administration support for all staff at Mallard House as and when required.
- Liaise effectively with the other Receptionists to ensure continuity of Reception Service throughout the day.
- A ‘Clear Desk’ policy must be maintained, doors must be secured, and PC must be locked whenever Reception is left unattended, to ensure the confidentiality and security of all Company information to comply with the Data Protection Act.
- Incident Controller Duties.
- Undertake other reasonable duties as may be requested.
QUALIFICATIONS AND QUALITIES
- Customer Service/Receptionist Experience
- Clear and accurate telephone manner
- I.T. Literate
- Good organisational and time management skills with ability to work as part of a team.
The weekly working hours required are 40 hours per week, on a rota pattern working Monday to Sunday between the hours of 8am and 8pm.
PJ Care are individually responsible and expected to safeguard and promote the safety and welfare of all individuals who access PJ Care services to ensure everyone is protected from actual or potential harm. PJ Care Ltd strongly believes in the promotion of Equality, Diversity, and Inclusion in all areas of life, but particularly in the workspace and is proactive in supporting every member of our team and residents to reach their true potential.
Receptionist in Milton Keynes employer: PJ Care
Contact Detail:
PJ Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PJ Care. Understand their values and what makes them the 'Best Care Home to Work for in the UK'. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you can communicate clearly and confidently. Try role-playing with a friend to get comfortable with answering questions and transferring calls.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Wear something smart and professional to show that you take the opportunity seriously and are ready to represent PJ Care.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to customise your application for the Receptionist role at PJ Care. Highlight your customer service experience and how it aligns with our values of Care, Compassion, and Commitment. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate good organisation and clarity, just like you would need in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PJ Care
✨Know the Company Inside Out
Before your interview, take some time to research PJ Care. Understand their values of Care, Compassion, and Commitment, and think about how you can reflect these in your responses. Familiarising yourself with their services and recent achievements will show your genuine interest.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors and callers. Prepare for common customer service scenarios and practice your responses. Think about how you would handle difficult situations or inquiries to demonstrate your problem-solving skills.
✨Showcase Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring examples of how you've successfully handled multiple responsibilities in previous roles.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress smartly and professionally for your interview. This not only shows respect for the interviewers but also reflects the high standards expected at PJ Care.
