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- Tasks: Be the friendly face of PJ Care, welcoming visitors and supporting staff.
- Company: Join a top-rated care provider known for its compassionate culture.
- Benefits: Enjoy a permanent role with competitive pay and a supportive team environment.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Previous reception or customer service experience is a plus.
- Other info: Flexible working hours with a focus on equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking two Receptionists in our Mallard House centre in Milton Keynes. This is a permanent and full-time position. This role supports and assists the Registered Manager and staff members to deliver quality care in line with PJ Care policies and procedures, to all residents. The right candidate reflects the PJ Care values of Care, Compassion and Commitment. PJ Care is a leading provider of specialist neurological care and neuro rehabilitation for individuals with complex neurological conditions. Our residents are at the heart of everything we do, and we nurture dignity, independence and holistic wellbeing through specialist care models, therapies and activities.
Key Responsibilities
- Ensure that all visitors and callers’ first impressions of PJ are excellent.
- Maintain front-of-house presentation standards.
- Provide assistance to visitors and staff.
- Provide administrative support to staff based at Mallard House.
- Deal with enquiries in a way that promotes the goodwill of PJ Care Ltd.
- Answer all incoming telephone calls, transfer them to the correct person, take messages when the person is unavailable, and email messages at the earliest opportunity.
- Receive visitors and residents, ensure they sign into the building appropriately and notify staff expecting them.
- Distribute incoming internal and external mail throughout Mallard House.
- Liaise with Support Services to ensure all maintenance and transport requests are fulfilled.
- Provide general administration support for all staff at Mallard House as and when required.
- Liaise effectively with the other Receptionists to ensure continuity of Reception Service throughout the day.
- Maintain a 'Clear Desk' policy, secure doors and lock the PC whenever Reception is left unattended to ensure confidentiality, security and compliance with the Data Protection Act.
- Act as Incident Controller.
- Undertake other reasonable duties as may be requested.
- Work 40 hours per week on a rota pattern Monday to Sunday between 8 am and 8 pm.
Qualifications and Skills
- Customer Service/Receptionist experience.
- Clear and accurate telephone manner.
- I.T. literate.
- Good organisational and time-management skills with the ability to work as part of a team.
- Strong communication skills.
Commitment to Equality, Diversity and Inclusion
PJ Care Ltd strongly believes in the promotion of Equality, Diversity and Inclusion in all areas of life, particularly in the workplace, and is proactive in supporting every member of our team and residents to reach their true potential.
Receptionist in Milton Keynes employer: PJ Care Ltd
Contact Detail:
PJ Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Milton Keynes
✨Tip Number 1
First impressions matter, so when you walk into that interview, be sure to smile and greet everyone warmly. We want to see your personality shine through, as it reflects the care and compassion we value at PJ Care.
✨Tip Number 2
Prepare to talk about your customer service experience! Think of specific examples where you’ve gone above and beyond for a visitor or handled a tricky situation. We love hearing how you’ve made a difference in someone’s day.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows us you’re genuinely interested in the role and the company. Ask about our values, team dynamics, or what a typical day looks like at Mallard House.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about PJ Care and what makes us the best care home to work for in the UK.
We think you need these skills to ace Receptionist in Milton Keynes
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role like Receptionist where communication is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for at PJ Care. This shows us that you've done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate good organisation and time-management skills, so show us you can communicate effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about PJ Care and what we stand for.
How to prepare for a job interview at PJ Care Ltd
✨Know the Company Inside Out
Before your interview, take some time to research PJ Care and their values. Understand their commitment to care, compassion, and commitment. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for visitors and callers. Practise how you would handle different scenarios, like dealing with enquiries or managing difficult situations. Role-playing with a friend can help you feel more confident and prepared.
✨Dress to Impress
Make sure to dress smartly for your interview. A professional appearance reflects your understanding of the role and the environment at PJ Care. Aim for a polished look that aligns with the company’s values and the importance of first impressions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how PJ Care supports its staff. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
