Mealtime Experience & Hospitality Assistant

JOB TITLE: Mealtime Experience & Hospitality Assistant REPORTING TO: Catering Manager TERMS: Full-time, Permanent HOURLY RATE/HOURS: £12.71/ 38.5 hours a week LOCATION: Peterborough ​ PJ Care has been rated as the "Best Care Home to Work for in the UK" in the annual ‘Best Companies’ awards, which have also ranked us in the top five best health and social care providers to work for ABOUT THE COMPANY: PJ Care is a leading provider of specialist neurological care and neuro rehabilitation for individuals with complex neurological conditions. PJ Care has been rated as the "Best Care Home to work for in the UK" as voted for by our staff. Our residents are at the heart of everything we do, and we strive to nurture dignity, independence and holistic wellbeing through the specialist care models, therapies and activities we provide. AIMS OF POSITION: We are seeking a Mealtime Experience & Hospitality assistant in Peterborough. This is a Full-Time and permanent position. To work as part of the catering team, with responsibility for the provision of the delivery of the highest quality mealtime experience possible for our residents. This role will cover several bases from working on the units with the staff to liaising with the kitchen teams on site and with the Catering manager, Unit managers and Registered manager as and when needed. This role is to assist in making sure that before, during and after mealtimes that the mealtime experience is resident centered and tailored specifically to each resident and unit for the highest standard possible. This will also mean working alongside the unit staff making sure they know how to order food, and are aware of IDDSI levels, dietary requirements and allergens when doing this. The right candidate will reflect the PJ Care values of Care, Compassion and Commitment. This role will be to work alongside the kitchen teams as well as another mealtime experience assistant in Eaglewood Centre in Peterborough as assisting where the business requires you. RESPONSIBILITIES: * To ensure a high-quality dining experience is provided for the residents who use our service: with the help of the unit staff that the dining areas are kept clean and tidy, cutlery and cups are polished, cruets are clean and refilled, tables are appropriately laid to suit the menus of the day, the menus are available throughout each meal and a calm and cheerful ambience is created that will enhance the dining experience for all those in our care. * All the dietary requirements and needs of the residents as well as food safety, health and safety standards of PJ Care Ltd Policies and Procedures. * To ensure the unit staff during the mealtime experience are following the correct ways of serving and delivering residents’ meals and beverages and assisting them as necessary. * This role will also mean working alongside the environmental auditing team so help improve our provision on a regular basis. * Making sure unit staff are taking daily food orders from residents and communicating to the kitchen teams as and when needed. * To help the Kafoodle coordinator with the role out and usage of the online food ordering system and to help make sure that staff then know how to use it when ordering food with the residents and kitchen teams. * To ensure that daily records, where appropriate, are maintained for food and fridge temps when required. * To ensure a good standard of hygiene and cleanliness is always maintained throughout the dining areas, including kitchenettes and cleaning schedules are completed as required. * To ensure the unit staff have made sure that all equipment, utensils and condiments are clean and well maintained. * Understand the specific diets identified as required by residents and share any dietary concerns with the Head Chef & kitchen teams. * To ensure the unit staff have made sure that they are supporting residents in making different food choices when they dislike the meals offered or the variety available on the daily menu. * That they have good knowledge and understating of specific dietary requirements of residents, including diabetic diet, modified textures (IDSSI) * Responsible for ensuring the unit staff have made sure that they deliver person-centered meal service and identification of individual needs and preferences, allergies or intolerances. * To collect, set-up and deliver all food service, hospitality, room, and conference services as required at Eagle wood * To ensure that all hospitality and food & beverages served are to the required standards in respect of quantity, quality and presentation and at the proper time. * Having regular meetings with the mealtime experience and hospitality team to make sure that we are implementing a consistent provision to our residents across all sites and that the standards expected are met on a daily basis The working hours will be on a rota shift pattern working from 7am to 5pm (working 9 hours shifts and having an 1 hour break) the shift pattern is doing 4 days on and 2 days off (Monday – Sunday) 2 days of the 4 days you would work with the other Mealtime Experience Team Member every week! This is a role which involves being on your feet for most of the day. Having kitchen/front of house/Hospitality experience would be advantageous but not essential and being able to drive is a must. There is a requirement of a DBS to be completed for this role. BENEFITS OF WORKING AT PJ CARE: * Enhanced pay options * 25 days holiday * A full enhanced DBS paid for by the company. * Long service awards and recognition. PJ Care are individually responsible and expected to safeguard and promote the safety and welfare of all individuals who access PJ Care services to ensure everyone is protected from actual or potential harm. PJ Care Ltd strongly believes in the promotion of Equality, Diversity, and Inclusion in all areas of life, but particularly in the workspace and is proactive in supporting every member of our team and residents to reach their true potential