General Manager

General Manager

Cardiff Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead your own Pizzeria, driving sales and inspiring your team daily.
  • Company: Join PizzaExpress, a top-rated workplace known for its inclusive culture and delicious pizza.
  • Benefits: Enjoy perks like free food on shift, a bonus scheme, and 50% discount when off duty.
  • Why this job: Be part of a vibrant team where you can express yourself and make a real impact.
  • Qualifications: Previous management experience in hospitality and exceptional leadership skills are essential.
  • Other info: Inclusivity is key; we welcome diverse applicants and support reasonable adjustments during interviews.

The predicted salary is between 36000 - 60000 ÂŁ per year.

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This range is provided by PizzaExpress. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from PizzaExpress

Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023.

You’ll be a commercial leader of your very own Pizzeria. Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community. This is a commercial role with tons of opportunity to make it your own. Lead a multichannel business, inspire and motivate your team & deliver KPIs through your people.

What you’ll do:

  • Drive the financial success of your Pizzeria through strategic and commercial initiatives
  • Uphold an unwavering commitment to exceptional quality and safety standards
  • Build and lead a winning team through effective recruitment, training, and management
  • Exceed customer expectations by delivering unparalleled service that leaves a lasting impression

Take charge of the day-to-day operations of your Pizzeria, showcasing your leadership skills in every aspect

Who you are:

  • Previous management experience in a customer facing sector, ideally hospitality
  • A natural leader, able to create and motivate a high performing team
  • Exceptional P&L management skills
  • Bonus Scheme of up to 25%
  • Share of Tronc*
  • Free Food on shift
  • Pension & Life Assurance
  • 50% discount on food and drink when you’re not working
  • Wagestream gives you access to up to 40% of your earned wages before payday
  • Wellbeing Support for you and your family
  • Referral Bonus of ÂŁ1000 for referring managers
  • Development and progression opportunities

Who we are:

We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Our values are:

  • Head: we’re customer-centric, commercially minded and obsessed by performance in all we do
  • Heart: we show our heart, are honest with each other and value everyone’s diverse strengths
  • Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home

Here you can be yourself.

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.

That’s why we assess each application on the aptitude to do the job and nothing else.

If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality.

Seniority level

  • Seniority level

    Not Applicable

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management

  • Industries

    Food and Beverage Services and Restaurants

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General Manager employer: PizzaExpress

PizzaExpress is an exceptional employer, recognised as a Top 10 Sunday Times Best Place to Work in 2023, offering a vibrant work culture where employees can truly express themselves. With a strong focus on employee development, competitive benefits including a bonus scheme, free food on shift, and a supportive environment, you will thrive as a General Manager leading your own Pizzeria in Cardiff. Join a team that values inclusivity and community engagement, ensuring that every day at PizzaExpress feels like home.
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Contact Detail:

PizzaExpress Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land General Manager

✨Tip Number 1

Familiarise yourself with PizzaExpress's values and culture. Understanding their commitment to customer service and community engagement will help you align your leadership style with their expectations during the interview.

✨Tip Number 2

Prepare examples of how you've successfully driven sales and managed teams in previous roles. Highlighting specific achievements will demonstrate your commercial acumen and ability to lead effectively.

✨Tip Number 3

Research the local community where the Pizzeria is located. Being able to discuss how you would engage with the community and drive local initiatives can set you apart from other candidates.

✨Tip Number 4

Showcase your understanding of P&L management by discussing how you've previously maximised profitability while maintaining quality standards. This will highlight your financial expertise, which is crucial for the General Manager role.

We think you need these skills to ace General Manager

Leadership Skills
Financial Management
Customer Service Excellence
Team Building and Motivation
Strategic Planning
Operational Management
Sales and Marketing Acumen
Performance Management
Effective Communication
Problem-Solving Skills
Recruitment and Training
Community Engagement
Adaptability
Time Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant management experience, particularly in customer-facing roles. Emphasise your leadership skills and any achievements in driving sales or improving team performance.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of PizzaExpress's values. Share specific examples of how you've successfully led teams and exceeded customer expectations in previous roles.

Showcase Your Financial Acumen: Since the role involves P&L management, include details about your experience with financial oversight. Mention any strategic initiatives you've implemented that resulted in increased profitability or efficiency.

Demonstrate Community Engagement: PizzaExpress values strong community ties. Highlight any past experiences where you’ve built relationships within the local community or contributed to community-focused initiatives, showcasing your ability to connect with customers beyond the restaurant.

How to prepare for a job interview at PizzaExpress

✨Showcase Your Leadership Skills

As a General Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management.

✨Understand Financial Management

Since this role involves P&L management, brush up on your financial skills. Be ready to discuss how you've driven financial success in previous roles and any strategic initiatives you've implemented to boost sales.

✨Emphasise Customer-Centric Values

PizzaExpress values exceptional customer service. Prepare to share specific instances where you exceeded customer expectations and how you plan to uphold these standards in your new role.

✨Connect with the Community

This position requires strong links with the local community. Think about ways you've engaged with your community in the past and be ready to discuss how you would continue to build those relationships as a General Manager.

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