Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a high-performing Front of House team while delivering outstanding service.
- Company: Join PizzaExpress, where we create unforgettable dining experiences.
- Benefits: Earn more through sales incentives and develop your leadership skills.
- Why this job: Step into a leadership role and make a real impact on guest experiences.
- Qualifications: Confident communicator with a passion for coaching and team development.
- Other info: This is a secondment opportunity ending December 2025.
Overview
At PizzaExpress, we don’t just serve delicious pizza – we create experiences. As a Front of House Captain, you’ll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand’s reputation every single day. This is your chance to lead, coach, and inspire – all while continuing to develop and grow your career. The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment.
What you’ll do
- Leadership & Coaching
- Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team
- Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development
- Performance Management
- Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data
- Identify and act on opportunities to drive sales and service results
- Support with performance management and train fellow Front of House Captains
- Planning & Organisation
- Assist with the weekly rota planning
- Check the weekly cleaning records and escalate any issues
- Guest Experience
- Role model excellent service on every shift
- Show best practice in upselling, menu knowledge, and speed of service
- Support the team in handling guest complaints or queries with confidence and professionalism
- Team Engagement
- Foster a positive, inclusive, and energetic team culture
- Celebrate successes, both individual and team-wide
- Support the onboarding of new team members and help them thrive
- Skills & Attributes
- Confident communicator who can inspire and motivate
- A natural coach with a passion for developing people
- Organised, with great attention to detail
- Approachable, positive, and a team player
- Sets the standard in service, behaviour, and professionalism
- Thrives under pressure during busy trading periods
As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December.
Ready to step into a leadership role?
Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025.
Closing date for applications is Sunday 21st September.
#J-18808-Ljbffr
Front of House Captain - Secondment Opportunity employer: PizzaExpress (Restaurants) Limited
Contact Detail:
PizzaExpress (Restaurants) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Captain - Secondment Opportunity
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on PizzaExpress's website and social media. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired or coached others. Be ready to share these experiences during your interview to demonstrate your ability to lead a high-performing team.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled guest complaints or gone above and beyond for customers. This will highlight your commitment to delivering outstanding service, which is key for the Front of House Captain role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Front of House Captain - Secondment Opportunity
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering outstanding service shine through. We want to see how you can inspire and motivate a team to create unforgettable experiences for our guests.
Highlight Your Leadership Skills: Make sure to showcase any previous leadership or coaching experience you have. We’re looking for someone who can lead by example and help develop others, so share specific examples of how you've done this in the past.
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills and attention to detail. Mention any experience with planning or managing teams, as this will show us you can handle the responsibilities of a Front of House Captain.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at PizzaExpress (Restaurants) Limited
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in PizzaExpress’s values and what makes their service stand out. Familiarise yourself with their menu, recent promotions, and any unique selling points. This will show your genuine interest and help you connect your experience to their brand.
✨Showcase Your Leadership Skills
As a Front of House Captain, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or coached someone to improve their performance. Be ready to discuss how you can inspire and motivate others, especially during busy shifts.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you’ve handled guest complaints or difficult situations effectively. During the interview, share these stories to illustrate your ability to maintain professionalism and deliver excellent service under pressure. This will highlight your readiness for the role.
✨Engage with Energy and Positivity
PizzaExpress thrives on a positive team culture, so bring your energy to the interview! Show enthusiasm for the role and the company. Smile, maintain eye contact, and engage with your interviewer. This will reflect the high-energy environment they’re looking to create in their teams.
