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For Companies At a Glance
- Tasks: Lead and inspire a high-performing Front of House team while delivering outstanding service.
- Company: Join PizzaExpress, where we create unforgettable dining experiences.
- Benefits: Earn incentives, develop your skills, and enjoy a vibrant team culture.
- Why this job: Step into a leadership role and make a real impact on guest experiences.
- Qualifications: Confident communicator with a passion for coaching and team engagement.
- Other info: This is a secondment opportunity ending December 2025.
Overview
At PizzaExpress, we don’t just serve delicious pizza – we create experiences. As a Front of House Captain, you’ll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand’s reputation every single day.
This is your chance to lead, coach, and inspire – all while continuing to develop and grow your career.
The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment.
What you’ll do
Leadership & Coaching
- Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team
- Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development
Performance Management
- Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data
- Identify and act on opportunities to drive sales and service results
- Support with performance management and train fellow Front of House Captains
Planning & Organisation
- Assist with the weekly rota planning
- Check the weekly cleaning records and escalate any issues
Guest Experience
- Role model excellent service on every shift
- Show best practice in upselling, menu knowledge, and speed of service
- Support the team in handling guest complaints or queries with confidence and professionalism
Team Engagement
- Foster a positive, inclusive, and energetic team culture
- Celebrate successes, both individual and team-wide
- Support the onboarding of new team members and help them thrive
Skills & Attributes
- Confident communicator who can inspire and motivate
- A natural coach with a passion for developing people
- Organised, with great attention to detail
- Approachable, positive, and a team player
- Sets the standard in service, behaviour, and professionalism
- Thrives under pressure during busy trading periods
As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December.
Ready to step into a leadership role?
Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025.
Closing date for applications is Sunday 21st September.
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Front of House Captain - Secondment Opportunity employer: PizzaExpress (Restaurants) Limited
Contact Detail:
PizzaExpress (Restaurants) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Captain - Secondment Opportunity
✨Tip Number 1
Get to know the team and the vibe of the place before your interview. Pop in for a coffee or a bite, chat with the staff, and soak up the atmosphere. This will help you understand what it means to be part of the PizzaExpress family and show your genuine interest.
✨Tip Number 2
Prepare to showcase your leadership skills! Think of examples where you've motivated a team or handled a tough situation. We want to see how you can inspire others and keep that energy high during busy shifts.
✨Tip Number 3
Practice your upselling techniques! Brush up on the menu and think about how you would engage guests to enhance their experience. Being able to demonstrate this skill in your interview could really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Front of House Captain - Secondment Opportunity
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any leadership experience you have. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your coaching abilities.
Be Personable and Approachable: Since this role is all about creating a positive team environment, let your personality shine through in your written application. Use a friendly tone and show us that you're someone who can connect with both guests and team members alike.
Demonstrate Your Organisational Skills: We love a candidate who can keep things running smoothly! Mention any experience you have with planning or managing schedules, as well as how you handle performance metrics. This will show us that you're detail-oriented and ready to take on the responsibilities of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the Front of House Captain position. Plus, it’s super easy to do!
How to prepare for a job interview at PizzaExpress (Restaurants) Limited
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in PizzaExpress's values and what makes their service stand out. Familiarise yourself with their menu, recent promotions, and any unique selling points. This will show your genuine interest and help you connect your experience to their brand.
✨Showcase Your Leadership Skills
As a Front of House Captain, leadership is key. Prepare examples from your past experiences where you’ve successfully led a team or coached someone to improve their performance. Be ready to discuss how you can inspire and motivate others, especially during busy shifts.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you’ve handled guest complaints or team conflicts effectively. During the interview, share these stories to illustrate your ability to maintain professionalism and ensure a positive guest experience, even under pressure.
✨Engage with Energy and Positivity
PizzaExpress thrives on a high-energy environment, so bring that vibe to your interview! Show enthusiasm for the role and the company, and don’t hesitate to express your passion for creating memorable dining experiences. A positive attitude can set you apart!
