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- Tasks: Lead a dynamic team and drive your Pizzeria to success while ensuring top-notch customer experiences.
- Company: Join a renowned pizza brand that's been serving deliciousness since 1965, with a focus on inclusivity.
- Benefits: Enjoy bonuses, free food, discounts, and access to earned wages before payday.
- Why this job: Be part of a vibrant culture where you can express yourself and grow your leadership skills.
- Qualifications: Leadership experience, financial management skills, and a passion for outstanding customer service are essential.
- Other info: We value diversity and assess applications based solely on job aptitude.
The predicted salary is between 28800 - 43200 £ per year.
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.
What you’ll do:
- Collaborate with the General Manager, providing support across all management tasks
- Maintain and uphold high standards consistently across quality, safety and food
- Lead and coach your team towards achieving outstanding success
- Strive for excellence in delivering memorable service to our customers
Who you are:
- Leadership Skills: Ability to inspire and lead a team effectively
- Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
- Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience
Benefits:
- Bonus Scheme of up to 20%
- A share of Tronc*
- Free Food on shift
- Pension & Life Assurance
- 50% discount on food and drink when you’re not working
- Wagestream gives you access to up to 40% of your earned wages before payday
- Wellbeing Support for you and your family
- Referral Bonus of £1000 for referring managers
- Development and progression opportunities
Who we are:
We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.
Our values are:
- Head: we’re customer-centric, commercially minded and obsessed by performance in all we do
- Heart: we show our heart, are honest with each other and value everyone’s diverse strengths
- Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day
All together, we see this as using your head, showing your heart and feeling at home. Here you can be yourself. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That’s why we assess each application on the aptitude to do the job and nothing else.
If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.
*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality.
Deputy General Manager employer: Pizza Express
Contact Detail:
Pizza Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise being customer-centric and valuing diverse strengths, think about how your personal experiences align with these principles and be ready to discuss them during your interview.
✨Tip Number 2
Prepare examples of your leadership skills and how you've successfully managed a team in the past. Highlight specific instances where you inspired your team or improved performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your financial management knowledge, particularly around P&L management and budgeting. Be prepared to discuss how you've used financial data to drive business decisions and improve profitability in previous roles.
✨Tip Number 4
Showcase your customer service excellence by preparing anecdotes that demonstrate your ability to understand and meet customer needs. This will help you stand out as someone who can deliver memorable experiences, which is crucial for this role.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, financial management, and customer service. Use specific examples that demonstrate your ability to inspire a team and drive commercial success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your love for pizza. Mention how your values align with the company's culture and how you can contribute to creating memorable experiences for customers.
Showcase Leadership Skills: Provide concrete examples of how you've successfully led teams in the past. Discuss any training or coaching initiatives you've implemented and the positive outcomes that resulted from them.
Highlight Financial Acumen: Detail your experience with P&L management, budgeting, or financial analysis. Explain how you've used this knowledge to improve performance and drive sales in previous roles.
How to prepare for a job interview at Pizza Express
✨Show Your Leadership Skills
As a Deputy General Manager, you'll need to inspire and lead your team effectively. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to motivate and coach others.
✨Demonstrate Financial Acumen
Since the role involves P&L management, brush up on your financial knowledge. Be ready to discuss your experience with budgeting and financial analysis, and how you've used this to drive performance in previous roles.
✨Emphasise Customer Service Excellence
This position is all about creating memorable experiences for customers. Prepare to talk about your approach to customer service, including specific instances where you've gone above and beyond to meet customer needs.
✨Align with Company Values
Familiarise yourself with the company's values of being customer-centric, honest, and inclusive. During the interview, reflect these values in your answers and demonstrate how you embody them in your work.
