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- Tasks: Lead a vibrant team and drive your Pizzeria to success while ensuring top-notch customer experiences.
- Company: Join a renowned pizza brand that's been serving deliciousness since 1965, with a focus on inclusivity.
- Benefits: Enjoy bonuses, free food, discounts, and access to your wages before payday with Wagestream.
- Why this job: Elevate your leadership skills in a fun, supportive environment where you can truly be yourself.
- Qualifications: Strong leadership, financial management experience, and a passion for outstanding customer service are essential.
- Other info: Be part of a Top 10 Sunday Times Best Place to Work 2023 and thrive in a diverse culture.
The predicted salary is between 36000 - 60000 £ per year.
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.
What you’ll do:
- Collaborate with the General Manager, providing support across all management tasks
- Maintain and uphold high standards consistently across quality, safety and food
- Lead and coach your team towards achieving outstanding success
- Strive for excellence in delivering memorable service to our customers
Who you are:
- Leadership Skills: Ability to inspire and lead a team effectively
- Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
- Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience
Benefits:
- Bonus Scheme of up to 20%
- A share of Tronc*
- Free Food on shift
- Pension & Life Assurance
- 50% discount on food and drink when you’re not working
- Wagestream gives you access to up to 40% of your earned wages before payday
- Wellbeing Support for you and your family
- Referral Bonus of £1000 for referring managers
- Development and progression opportunities
Who we are:
We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.
Our values are:
- Head: we’re customer-centric, commercially minded and obsessed by performance in all we do
- Heart: we show our heart, are honest with each other and value everyone’s diverse strengths
- Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day
All together, we see this as using your head, showing your heart and feeling at home. Here you can be yourself. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.
That’s why we assess each application on the aptitude to do the job and nothing else. If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.
*Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You’ll get this at the end of each pay period, along with your normal pay and it’s one of the best perks about working in hospitality.
Deputy General Manager employer: Pizza Express
Contact Detail:
Pizza Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise inclusivity and respect, be prepared to discuss how you embody these values in your leadership style during the interview.
✨Tip Number 2
Brush up on your P&L management skills. Be ready to share specific examples of how you've successfully managed budgets or driven sales in previous roles, as this will demonstrate your financial acumen.
✨Tip Number 3
Prepare to showcase your customer service excellence. Think of instances where you've gone above and beyond for customers, as this aligns with their focus on delivering memorable experiences.
✨Tip Number 4
Highlight your team leadership experience. Be ready to discuss how you've recruited, trained, and motivated teams in the past, as this role requires strong coaching and mentoring skills.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, financial management, and customer service. Use specific examples that demonstrate your ability to inspire a team and drive commercial success.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with theirs, particularly around inclusivity and customer-centricity, and provide examples of how you've successfully led teams in the past.
Showcase Your Achievements: In your application, include quantifiable achievements related to P&L management and team performance. This could be improvements in sales figures or successful training programmes you’ve implemented.
Prepare for Potential Questions: Think about how you would respond to questions regarding your leadership style, experience with financial management, and how you ensure excellent customer service. Be ready to share specific scenarios that highlight your skills.
How to prepare for a job interview at Pizza Express
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to inspire and lead your team effectively. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and coach others towards achieving outstanding results.
✨Demonstrate Financial Acumen
Since the role involves P&L management, be ready to discuss your experience with budgeting and financial analysis. Highlight specific instances where your financial decisions positively impacted business performance, showcasing your commercial mindset.
✨Emphasise Customer Service Excellence
This position requires a strong focus on delivering memorable customer experiences. Prepare to share stories that illustrate your commitment to understanding customer needs and how you’ve gone above and beyond to ensure satisfaction.
✨Align with Company Values
Familiarise yourself with the company's values of Head, Heart, and Home. During the interview, express how your personal values align with theirs, and provide examples of how you embody these principles in your work.
