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For Companies At a Glance
- Tasks: Lead user research to shape public services and advocate for user needs.
- Company: Join Pixelated People, a diverse and inclusive tech company.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact on digital public services that people rely on.
- Qualifications: 8+ years of UX research experience and active SC clearance required.
- Other info: Dynamic team environment with a focus on inclusion and diverse perspectives.
SENIOR UX RESEARCHER – SC Clearance Required
đź“ŤHYBRID/LONDON (2 days onsite)
đź‘€ Must have active SC Clearance
👩🏻 💻Designing Services that protect National Security
The role
We’re looking for a Senior User Researcher who’s grounded in delivery, sharp on the detail, and confident in leading user research across public services.
This is not a “pure research” role sitting on the sidelines. You’ll be embedded in agile teams, shaping services from discovery through to live. That means asking the right questions, surfacing evidence, and keeping user needs front and centre – every sprint, every playback, every trade-off.
You’ll also help steer how research works across our team – coaching juniors, building capability, and making sure insight feeds strategy, not just validation.
What you\’ll be doing
- Leading end-to-end research across Discovery, Alpha, Beta, and Live phases
- Running interviews, usability tests, contextual research, and surveys, choosing the right method for the job, not the handbook
- Keeping feedback loops alive – connecting regularly with users to understand real-world needs, not just what they say
- Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities
- Helping teams test ideas early – prototypes, content, flows, concepts before they harden into code
- Facilitating workshops, playback sessions, and cross-team alignment – keeping everyone close to the why, not just the what
- Supporting inclusive research practices – meeting GDS and WCAG standards and designing with, not just for
What we’re looking for
- 8+ years of hands-on research experience across complex digital services
- Proven experience of planning, lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases
- Proven experience leading research in agile teams (public sector a big plus)
- Strong portfolio or case studies that show how your work led to better decisions and outcomes
- Confident working with both qualitative and quantitative methods
- Clear communicator who can land insights with stakeholders at every level
- Experience working to GDS standards, including assessments and service patterns
- Deep understanding of inclusive design and accessibility (WCAG 2.2)
- Comfortable mentoring and leading research in multi-disciplinary teams
- Experience with service blueprinting or integrating research into policy and ops is a bonus
- SAAS/Salesforce background? That’s a nice-to-have
- Must have active SC clearance
The mindset
You take ownership. You’re not afraid to challenge assumptions. You bring energy, clarity, and craft to your work. You advocate for users even when it\’s hard, and help others do the same. You’re delivery-minded, not just theory-led.
If you’re looking to do meaningful research that shapes services people depend on – and to do it in teams that respect the role of design – you’ll fit right in.
🫵 Join us and help shape the future of digital public services!
At Pixelated People, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support.
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User Experience Researcher - SC Cleared employer: Pixelated People
Contact Detail:
Pixelated People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Experience Researcher - SC Cleared
✨Tip Number 1
Get your networking game on! Connect with professionals in the UX field, especially those who have experience in public services. Attend meetups or webinars to make those valuable connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your ability to lead user research in agile teams. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common UX research scenarios. Think about how you’d tackle challenges like facilitating workshops or turning research into actionable insights. The more you practice, the more confident you’ll feel.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and straightforward. Plus, it shows you’re genuinely interested in joining our team and shaping the future of digital public services.
We think you need these skills to ace User Experience Researcher - SC Cleared
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior UX Researcher role. Highlight your experience in leading user research across public services and how you've shaped services from discovery to live phases. We want to see how your skills align with our needs!
Showcase Your Portfolio: Don’t forget to include a strong portfolio or case studies that demonstrate your hands-on research experience. We’re keen to see how your work has led to better decisions and outcomes, especially in agile teams. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your insights and experiences. Remember, we appreciate clarity just as much as you do, so make it easy for us to see your value!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Pixelated People
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've applied qualitative and quantitative techniques in your past projects, especially in agile environments. This will show that you can adapt your approach based on the project needs.
✨Showcase Your Portfolio
Bring along a strong portfolio or case studies that highlight your impact on decision-making and outcomes. Be prepared to walk through specific examples where your research led to significant improvements, particularly in public services.
✨Emphasise Collaboration
Since this role involves working closely with multi-disciplinary teams, be ready to talk about your experience facilitating workshops and aligning teams. Highlight how you keep everyone focused on user needs and the 'why' behind your research.
✨Demonstrate Your Mindset
The company is looking for someone who takes ownership and challenges assumptions. During the interview, share instances where you advocated for users, even when it was tough, and how you brought energy and clarity to your work.
