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For Companies At a Glance
- Tasks: Lead user research to shape strategies and guide design decisions.
- Company: Join a team dedicated to designing services that protect national security.
- Benefits: Enjoy a hybrid work model, competitive pay, and the chance to influence impactful projects.
- Why this job: Tackle complex problems while mentoring others and pushing the craft of UX forward.
- Qualifications: 8+ years of experience in user research with a strong portfolio and communication skills.
- Other info: Must be eligible for SC clearance; bonus points for public sector experience.
The predicted salary is between 72000 - 108000 ÂŁ per year.
CALLING ALL UX RESEARCHERS | NEW ROLE AVAILABLE
Start in August
⏳6-months to roll
HYBRID/LONDON (2 days)
ÂŁ500-550pd DOE (Inside)
Must be eligible for SC Clearance
Designing Services that protect National Security
The Role
This one’s for a sharp-thinking, insight-driven Lead User Researcher who knows how to turn curiosity into clarity. You’ll be shaping strategies, unlocking user needs, and guiding design decisions with evidence, not guesswork. You’ll take on big, complex problems. The kind that demand more than usability testing and sticky notes. You’ll set the direction, run the studies, and turn findings into stories that land – inside the team and with clients alike. If you know how to connect the dots between user needs and business goals, and you’re at home influencing senior stakeholders and mentoring your peers, let’s talk.
What You’ll Do
- Lead end-to-end research across product and service lifecycles.
- Choose the right methods for the question—qual, quant, or a mix of both.
- Synthesise messy data into clear, compelling insights.
- Share findings in ways that shift thinking and spark action.
- Test assumptions early to save time, money, and frustration.
- Help clients see the value of user-centred design (and how to do it right).
- Support and mentor researchers and designers around you.
- Push the craft forward – methods, tools, and team culture.
- Bake inclusion and accessibility into everything you do.
What We’re After
You’ve done this before – probably 8+ years of it. You’ll have:
- A portfolio that shows impact, not just activity.
- Deep knowledge of user research, design thinking, and human-centred design.
- Experience working in agile teams and service design contexts.
- Confidence running research solo or as part of a bigger crew.
- Sharp communication skills – you know how to tell a story with data.
- Workshop facilitation chops and senior stakeholder confidence.
- An eye for inclusive research and familiarity with WCAG.
- Eligibility for SC clearance (UK citizen or equivalent with 5+ years of UK residency).
Bonus points if you’ve:
- Worked in or with the UK public sector (especially GDS-aligned).
- Tackled digital services or design systems.
- Got a background in Psychology, HCI, Anthropology or similar.
Senior UX Researcher employer: Pixelated People
Contact Detail:
Pixelated People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Network with professionals in the UX research field, especially those who have experience in public sector projects. Attend relevant meetups or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Familiarise yourself with the latest trends and methodologies in user research, particularly those that focus on inclusivity and accessibility. This will not only enhance your skills but also demonstrate your commitment to user-centred design.
✨Tip Number 3
Prepare to discuss specific case studies from your portfolio that showcase your ability to influence stakeholders and drive design decisions based on user insights. Be ready to explain the impact of your work clearly and compellingly.
✨Tip Number 4
Research StudySmarter’s values and projects to align your approach with our mission. Understanding our goals will help you articulate how your experience can contribute to our team and the services we provide.
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly focusing on your ability to lead end-to-end research and synthesize data into actionable insights. Use specific examples from your past roles that demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centred design and how your 8+ years of experience align with the role's requirements. Mention your familiarity with agile teams and your ability to influence senior stakeholders.
Showcase Your Portfolio: Include a link to your portfolio that showcases projects where you’ve made a significant impact. Highlight case studies that illustrate your problem-solving skills and your approach to inclusive research.
Prepare for Potential Questions: Anticipate questions related to your experience with qualitative and quantitative research methods. Be ready to discuss how you've mentored others and pushed the craft of UX research forward in your previous roles.
How to prepare for a job interview at Pixelated People
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your impactful projects. Focus on how your research has led to tangible outcomes, demonstrating your ability to connect user needs with business goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve complex problems or describe how you would approach specific research scenarios. Be ready to discuss your thought process and the methods you would choose for different situations.
✨Demonstrate Your Communication Skills
Since storytelling with data is crucial for this role, practice explaining your findings clearly and concisely. Use examples from your past experiences to illustrate how you've influenced stakeholders with your insights.
✨Emphasise Inclusion and Accessibility
Given the importance of inclusive research, be prepared to discuss how you incorporate accessibility into your work. Familiarise yourself with WCAG guidelines and be ready to share examples of how you've applied these principles in your research.
