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For Companies At a Glance
- Tasks: Lead user research to shape strategies and guide design decisions.
- Company: Join Pixelated People, a company committed to inclusion and diversity in digital public services.
- Benefits: Enjoy a hybrid work model, competitive pay, and the chance to influence national security projects.
- Why this job: Make a real impact by solving complex problems and mentoring others in a supportive culture.
- Qualifications: 8+ years of UX research experience with a strong portfolio and knowledge of human-centred design.
- Other info: Must be eligible for SC clearance; bonus points for public sector experience.
Job Description
📢CALLING ALL UX RESEARCHERS | NEW ROLE AVAILABLE
🏁Start in August
⏳6-months to roll
📍HYBRID/LONDON (2 days)
💰£500-550pd DOE (Inside)
👀 Must be eligible for SC Clearance
👩🏻💻Designing Services that protect National Security
The Role
This one’s for a sharp-thinking, insight-driven Lead User Researcher who knows how to turn curiosity into clarity. You’ll be shaping strategies, unlocking user needs, and guiding design decisions with evidence, not guesswork. You’ll take on big, complex problems. The kind that demand more than usability testing and sticky notes. You’ll set the direction, run the studies, and turn findings into stories that land – inside the team and with clients alike. If you know how to connect the dots between user needs and business goals, and you’re at home influencing senior stakeholders and mentoring your peers, let’s talk.
What You’ll Do
- Lead end-to-end research across product and service lifecycles.
- Choose the right methods for the question—qual, quant, or a mix of both.
- Synthesise messy data into clear, compelling insights.
- Share findings in ways that shift thinking and spark action.
- Test assumptions early to save time, money, and frustration.
- Help clients see the value of user-centred design (and how to do it right).
- Support and mentor researchers and designers around you.
- Push the craft forward – methods, tools, and team culture.
- Bake inclusion and accessibility into everything you do.
What We’re After
You’ve done this before – probably 8+ years of it. You’ll have:
- A portfolio that shows impact, not just activity.
- Deep knowledge of user research, design thinking, and human-centred design.
- Experience working in agile teams and service design contexts.
- Confidence running research solo or as part of a bigger crew.
- Sharp communication skills – you know how to tell a story with data.
- Workshop facilitation chops and senior stakeholder confidence.
- An eye for inclusive research and familiarity with WCAG.
- Eligibility for SC clearance (UK citizen or equivalent with 5+ years of UK residency).
Bonus points if you’ve:
- Worked in or with the UK public sector (especially GDS-aligned).
- Tackled digital services or design systems.
- Got a background in Psychology, HCI, Anthropology or similar.
🫵 Join us and help shape the future of digital public services!
At Pixelated People, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. So we want you to know that the things that make you, you — like your age, ability, background and identity — are things that we celebrate and support.
Senior UX Researcher employer: Pixelated People
Contact Detail:
Pixelated People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Familiarise yourself with the latest trends in UX research and design thinking. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the UX community, especially those who have experience in public sector projects. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific case studies from your portfolio that highlight your impact on user-centred design. Be ready to explain your thought process and how you influenced stakeholders.
✨Tip Number 4
Brush up on your workshop facilitation skills. Being able to effectively lead discussions and gather insights from diverse groups will be crucial in this role, so practice makes perfect!
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly focusing on your ability to lead end-to-end research and your knowledge of user-centred design. Use specific examples from your portfolio that demonstrate impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user research and how your skills align with the role. Mention your experience in agile teams and your ability to communicate insights effectively to senior stakeholders.
Showcase Your Portfolio: Include a link to your portfolio that showcases your best work. Highlight projects where you synthesised complex data into actionable insights and demonstrate your understanding of inclusive research practices.
Prepare for Potential Questions: Anticipate questions related to your experience with different research methods and your approach to mentoring others. Be ready to discuss how you've influenced design decisions and contributed to team culture in previous roles.
How to prepare for a job interview at Pixelated People
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your impactful projects. Focus on the outcomes of your research and how they influenced design decisions, as this will demonstrate your ability to connect user needs with business goals.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve complex problems or describe how you would approach specific research scenarios. Practise articulating your thought process and the methods you would choose, as this will showcase your expertise in user research.
✨Demonstrate Your Communication Skills
Be ready to explain your findings clearly and compellingly. Use storytelling techniques to convey how your insights can drive action and influence stakeholders, as strong communication is key for a Senior UX Researcher.
✨Emphasise Inclusion and Accessibility
Discuss your experience with inclusive research practices and familiarity with WCAG guidelines. Highlight how you incorporate accessibility into your research and design processes, as this aligns with the company's values and mission.
