Solution Manager

Careers

Solution Manager

Workmodel: Hybrid
Location: Cambridge, UK
Contract: Full-time
Apply: jobs@pixelpower.com

Job Description

This role blends solution architect, pre-sales engineering, project engineer, and product manager, providing deep technical expertise during the pre-sales process through to signed off specification.

Role

Pre-Sale

Work with Account Manager / Regional Sales Manager to:

• Assist in qualifying an opportunity
• Perform product demonstrations and lead technical discussions
• Gather sufficient information to architect a solution (or study the RFI/RFP)
• Evaluate what functionality is already available and what might need development
• Establish required integrations with third party products and solutions and the detailed requirements surrounding these
• If a POC is required ensure it is clearly defined including success criteria and commercial implications (e.g. customer pays for some/all of it)
• Be responsible for the technical aspects of RFI/RFP/general response including drawings, specifications, and workflow descriptions
• Ensure proposed timescales are realistic taking into account development and integration required and other project loading
• Attend formal negotiations and Q&A sessions as technical lead
• Guide Account Manager in preparing a commercial offer

Post Sale

Work with Services team, R&D, and the customer to:

• Further refine requirements and specification to produce an accepted Statement of Work / Specification for the provided solution.
• Initiate the project kick-off, handing over responsibility for execution to the services team.
• Assist with scoping and technical clarification of any change requests.
• Be available to the services team as needed for clarification of the SOW / specification.

Skills and Attributes

• Deep technical knowledge of Pixel Power products and solutions (master control playout, graphics, multiviewing, and monitoring)
• Deep understanding of end-to-end workflows, integrations, and equipment used in broadcast playout and production environments
• Customer facing, able to build trust and confidence quickly
• Comfortable in a formal meeting environment outnumbered 12:1 with technical questioning
• Willing to spend up to 50% of time travelling worldwide
• Fluent in English language, additional language(s) desirable

Other Information

• Reporting to VP Sales & Marketing
• Remuneration negotiable on employed or contract basis
• Initially based in Cambridge, UK for training and orientation
• More flexibility for longer-term location

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