At a Glance
- Tasks: Be the go-to IT support hero, solving tech issues and keeping systems running smoothly.
- Company: Join a creative tech studio that blends art and technology in an exciting environment.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with exposure to cutting-edge technology and a vibrant team atmosphere.
- Why this job: Make a real impact by supporting innovative projects and helping a passionate team thrive.
- Qualifications: Experience in IT support, problem-solving skills, and a love for helping others.
The predicted salary is between 36000 - 60000 £ per year.
Since 2005 we have pioneered the use of light & pixel technology to develop magical & measurable shared experiences for the world's largest retailers, brands and entertainment venues. Our epic, immersive artworks offer the opportunity for physical and digital interaction together, creating unforgettable memories and building long-lasting emotional connections with people.
Our headquarters are in London, and we operate globally, with a regional office in Dubai. We’re unique in how we bring together creative, technology and production under one roof. We’re a team of around 70 talented individuals who have built a fantastic community – we’re collaborative, passionate and social. This role is 5-days per week in our Farringdon, London office.
This is an exciting opportunity to work in a varied IT role in a creative, fast-moving studio. As our IT Support Engineer, you’ll be the friendly face and first point of contact for all things IT, helping to keep our people connected and our systems running smoothly. You’ll be the go-to problem solver for our team, helping fix issues, set people up for success, and ensure every system, device and network stays reliable, secure and efficient.
You’ll handle a mix of 1st and 2nd line support (with exposure to 3rd line), getting involved in everything from setting up new equipment and resolving issues, to supporting our cloud systems and improving the way we work. You’ll work closely with our IT Systems Administrator and wider team, learning on the job, developing your technical skills, and playing an important role in helping our studio run at its best. We’re looking for someone who loves helping others, thrives in a fast-paced creative environment, and enjoys finding simple solutions to technical problems.
- Be the first point of contact for IT support - troubleshooting hardware, software and access issues.
- Support the setup and maintenance of our cloud systems (M365, G-Suite), network infrastructure and Active Directory.
- Assist with server maintenance, backup processes and monitoring system performance.
- Manage hardware setup, upgrades and asset tracking.
- Build great relationships across the business, helping raise IT confidence and capability.
- Experience in an IT support role, ideally within a small or medium-sized business where you’ve worn a few hats.
- Working knowledge of Windows Server environments, M365 and general network troubleshooting.
- A calm, methodical problem-solver who enjoys helping people.
- Awareness of GDPR and IT security principles.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.
- Bonus if you’ve supported creative studios or production environments before.
w/c 17th Nov: 1st stage - Teams call with IT Systems Administrator (hiring manager) & Pipeline Manager
w/c 24th Nov: Final stage with the IT Systems Administrator & Fractional IT Director, including a short pre-prepared task to showcase your approach.
ICT Senior Engineer employer: Pixel Artworks
Join a vibrant and innovative team in our Farringdon, London office, where creativity meets technology in a collaborative environment. As an ICT Senior Engineer, you'll not only enhance your technical skills but also contribute to creating unforgettable experiences for global brands. We offer a supportive work culture, opportunities for personal growth, and the chance to be part of a passionate community dedicated to pushing the boundaries of immersive technology.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Senior Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pixel Artworks values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pixel Artworks might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pixel Artworks!
✨Direct Apply to Pixel Artworks
Let's not forget to apply directly through the Pixel Artworks website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Senior Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pixel Artworks.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pixel Artworks. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pixel Artworks
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
