Support Analyst in Manchester

At Pixaera, we are a passionate team of builders delivering solutions that empower people. We are leveraging AI and gamification to build a vertical platform centered on improving the safety readiness of frontline workers in high-risk industries. If you are a doer who thrives in a dynamic, mission-focused environment, join us.

We are looking for a motivated and detail-oriented Support Analyst to join our growing team. This is an entry-level role designed for someone who is passionate about technology and eager to build a career in the tech industry. As the first point of contact for our customers, you will play a vital role in ensuring their success. You will manage our helpdesk, be a go-to contact for account setups, and act as the bridge between our customers and our technical team. If you love solving problems and helping customers, we want to hear from you!

Key responsibilities:

• Monitor and organise incoming helpdesk tickets, ensuring every customer receives a timely and helpful response.
• Handle the administrative side of the customer journey, including setting up new accounts and trials.
• Document technical issues reported by users and coordinate with our technical team to ensure bugs are tracked and resolved.
• Maintain accurate customer records and provide feedback on our internal customer-facing knowledge base.

Who are you:

• You genuinely enjoy helping people and can translate tech-speak into friendly, easy-to-understand language.
• You don’t just see a problem; you see a challenge and are curious and persistent in finding solutions.
• You double-check your work and pride yourself on accuracy.
• You can juggle multiple tasks at once without letting anything fall through the cracks.
• You should be comfortable learning new software quickly.

What you must be:

• Passionately customer-focused, always aiming to understand and meet their needs.
• Obsessive about quality and user experience, striving for excellence in everything you do.
• A team player, valuing collaboration and open communication.
• Adaptable and resilient, ready to face the dynamic challenges of a start-up environment.
• Willing to travel to customer sites as required.
• Be based in Manchester.

We are a remote-first company; however, in-person collaboration will be required at our hubs in Manchester.

Why join us:

• This is a great opportunity for someone who wants to get started in an exciting tech business and explore other areas of tech, such as Customer Implementation or Customer Success.
• You’ll work closely with senior team members who are invested in your professional development.
• Pixaera consists of motivated, hardworking and inspiring people around the world. You’ll have a chance to meet and collaborate with them, both remotely and in-person.

How we support and benefit our employees:

• Fully remote setup, with 2x company-wide meetups per year to meet and bond with your colleagues.
• All the equipment you need to succeed provided by Pixaera.
• 25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday you would rather work, you can swap it for another day in lieu.
• Competitive stock options.

At Pixaera, we are committed to building a workplace where everyone feels respected, supported, and empowered to thrive. We believe that diverse perspectives fuel creativity and innovation, which is why we celebrate individuality and foster an environment of inclusion and belonging. We’re proud to be an equal opportunity employer — discrimination of any kind has no place here. No matter your background, identity, or lived experience, you’re welcome at Pixaera.