At a Glance
- Tasks: Lead client onboarding and ensure seamless integration of immersive training solutions.
- Company: Join Pixaera, a passionate team leveraging AI and gamification for frontline worker safety.
- Benefits: Enjoy remote work, competitive stock options, and 25 days vacation plus public holidays.
- Other info: Collaborate with a diverse team and grow your career in a supportive culture.
- Why this job: Make a real impact in a dynamic startup environment while helping clients succeed.
- Qualifications: Experience in SaaS onboarding, strong communication skills, and a tech-savvy mindset.
The predicted salary is between 36000 - 60000 £ per year.
At Pixaera, we’re a passionate team of builders who are dedicated to delivering solutions that empower people. Today, we’re leveraging AI and gamification to build a vertical platform that is centered around improving the safety readiness of frontline workers in any high-risk industry. If you are a doer who thrives in a dynamic, mission-focused environment, join us!
As an Implementation Manager, you will sit at the critical intersection of Sales and Customer Success, serving as the primary lead for a client’s transition from signing the contract through to go-live. Your mission is to own the technical and operational rollout, ensuring that our immersive training solutions are seamlessly integrated into our clients' ecosystems. You will be the architect of the onboarding journey, coordinating internal resources and client stakeholders to accelerate time-to-value and drive early adoption. The role will sit within the Customer Success team, with the right candidate having the progression opportunity to lead and grow the implementation team.
Key responsibilities
- End-to-End Ownership: Execute the full client onboarding process for multiple clients simultaneously, taking ownership of the projects from the moment a deal closes through to a successful go-live.
- Project Planning: Develop detailed implementation plans that align with client expectations, ensuring all milestones are tracked and met.
- Technical Integration: Coordinate with client IT, Safety, and Learning teams to navigate technical hurdles, security reviews, and platform integrations, including VR hardware/setup support where required.
- Tailored Enablement & Training Workshops: Develop instructional materials, user guides, and reporting frameworks tailored to the client’s deployment needs.
- Stakeholder Management: Build strategic, long-lasting relationships with key client leads, serving as their trusted advisor during the high-stakes implementation phase.
- Pre-Sale & Pilot Support: Work closely with Account Executives to support pilots and trials, showcasing Pixaera’s value to prospective high-value clients.
- Support and Issue Resolution: Act as the first line of support during implementation, applying strong problem-solving skills to remove any friction that slows down adoption.
- Cross Functional Collaboration: Work closely with the Product and Content teams to translate client requirements into actionable feedback, helping shape the future of the Pixaera platform.
What you must be
- Proven experience leading or supporting the onboarding and project delivery of complex SaaS solutions.
- Exceptional attention to detail with the ability to manage multiple high-priority implementation projects simultaneously.
- A desire to help a startup scale from seed to IPO, thriving in a fast-paced, high-growth environment.
- Experience leading meetings with senior stakeholders (IT, Safety, and HR) and driving project outcomes through clear communication.
- Naturally tech-savvy and comfortable learning new technologies, including AI, VR/hardware and LMS integrations.
- A proactive approach to troubleshooting; no problem is too big or too small to tackle for our clients.
- Experience in the Learning & Development or LMS space is highly beneficial, but not essential.
What you must be:
- Passionately customer-focused, always aiming to understand and meet their needs.
- Obsessive about quality and user experience, striving for excellence in everything you do.
- A team player, valuing collaboration and open communication.
- Adaptable and resilient, ready to face the dynamic challenges of a start-up environment.
- Willing to travel to customer sites as required.
- Be based in Manchester. We are a remote-first company, however in-person collaboration will be required at our hubs in Manchester.
How we support and benefit our employees
- Fully remote setup, with 2x company-wide meetups per year to meet and bond with your colleagues.
- All the equipment you need to succeed provided by Pixaera.
- 25 days of company vacation allowance per year in addition to local public holidays. If there is a public holiday that you would rather work, let us know and you can swap it for another day in lieu.
- Competitive stock options.
At Pixaera, we’re committed to building a workplace where everyone feels respected, supported, and empowered to thrive. We believe that diverse perspectives fuel creativity and innovation, which is why we celebrate individuality and foster an environment of inclusion and belonging. We’re proud to be an equal opportunity employer — discrimination of any kind has no place here. No matter your background, identity, or lived experience, you’re welcome at Pixaera.
Implementation Manager (EMEA) in Manchester employer: Pixaera
At Pixaera, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a dynamic, mission-driven environment. Our commitment to employee growth is evident through opportunities for advancement within the implementation team, alongside a fully remote setup complemented by regular in-person meetups in Manchester. With competitive benefits including generous vacation allowances and stock options, we foster a culture of respect and inclusion, ensuring every team member feels valued and empowered to contribute to our transformative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager (EMEA) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pixaera. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pixaera before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Manager (EMEA) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pixaera:Your cover letter is your chance to shine! Tell us why you want to work at Pixaera specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pixaera!
How to prepare for a job interview at Pixaera
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
