At a Glance
- Tasks: Develop and deliver training to enhance adviser capabilities in protection advice.
- Company: Join Pivotal, the UK's leading mortgage and protection advice provider.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: People-first culture focused on growth, collaboration, and exceptional client experiences.
- Why this job: Make a real impact by improving protection outcomes and adviser confidence.
- Qualifications: 5+ years in protection with leadership and training experience.
The predicted salary is between 55000 - 65000 £ per year.
We are looking for a passionate protection specialist with a proven track record of developing adviser capability through coaching, training and performance support - equally comfortable coaching one-to-one, presenting on stage, or working with businesses to identify development opportunities, and building a culture where protection advice delivers outstanding outcomes.
About Pivotal
Pivotal is the UK’s leading mortgage and protection advice provider. Backed by LSL and Pollen Street Capital, we’ve rapidly built a nationwide network of industry-leading specialist teams with over 1,000 talented people - together delivering annual revenues exceeding £100 million.
The Role
We're hiring a Protection Training & Development Manager to improve protection outcomes across Pivotal by developing advisers, leaders and businesses through coaching, training and performance consultancy. Success is measured not by sessions delivered, but by improvements in protection penetration, revenue per adviser, case quality, client outcomes, adviser confidence and business partner engagement.
What Great Looks Like
- Protection technical expert - deep knowledge across life insurance, critical illness, income protection, business protection, trusts, underwriting, taxation, provider propositions and Consumer Duty
- Commercially driven - reads conversion, penetration, income and KPI data to diagnose why a business is underperforming on protection
- Exceptional coach - observes, questions, challenges and builds accountability rather than just telling; conversation analysis tool experience (e.g. Zoom Revenue Accelerator) a plus
- Builds structured learning journeys - from foundation training through accreditation, advanced and business protection, leadership development and ongoing coaching
- Data driven - uses MI, CRM, QA and call scoring to target interventions
- Industry credible - ideally a former high-performing adviser, sales manager, protection leader or proposition manager people will trust
Experience We'd Ideally Look For
- 5+ years in protection, with leadership and training delivery experience
- Good understanding of FCA expectations
- Experience creating learning content and presenting to large audiences
Key Responsibilities
- Training: design protection curriculum, deliver workshops and masterclasses, run new adviser induction, leadership development and the Business Protection Academy
- Coaching: one-to-one and call coaching, AI review sessions, performance improvement plans
- Performance consultancy: visit partner firms to observe advisers, analyse performance, identify capability gaps and support development plans
Success Measures (12 months)
Increased protection penetration, higher average premium per case, better adviser competency and QA scores, stronger provider engagement, and measurable commercial uplift attributable to training.
Culture
We're a people-first business where colleagues excel, grow and feel genuinely valued. Our entrepreneurial partners lead award-winning teams delivering exceptional advice with speed, precision and care. We're obsessed with the client experience, naturally curious, and never stop striving for better.
Protection Training & Development Manager employer: Pivotal
Pivotal is an excellent employer that fosters a collaborative work environment in Norwich, where you can thrive as a Digital Account Manager. With a focus on employee growth and satisfaction, we offer competitive salaries, generous leave policies including a day off for your birthday, and unique perks like a dog-friendly office. Join us to build strong client relationships while enjoying meaningful development opportunities in your career.
