At a Glance
- Tasks: Manage client accounts and develop strategic marketing recommendations.
- Company: Pivotal, a dynamic strategic marketing agency focused on impactful results.
- Benefits: Competitive salary, 25 days holiday, gym membership, and continuous learning opportunities.
- Other info: Join a fun, dog-friendly office with team-building events and a beer fridge!
- Why this job: Make a real difference in client success while developing your strategic skills.
- Qualifications: Agency experience in account management and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
About Pivotal
Pivotal is a strategic marketing agency that helps ambitious organisations make smarter decisions, build stronger brands, and focus on marketing that drives real commercial results. We don’t exist to “deliver tasks.” We partner with clients, challenge thinking, and guide them toward the activity and investment that will genuinely move the needle. We’re growing - and evolving - and we’re looking for an Account Strategist to help lead that next stage.
The Role
This is a client‑facing role sitting at the intersection of strategy, relationships and marketing performance. You’ll work closely with a portfolio of clients, building trusted relationships and helping them make informed marketing decisions. You’ll take time to understand their business, challenges and ambitions, then translate those into clear marketing direction and actionable plans. You’ll lead regular client meetings, contribute to workshops, present recommendations and help identify opportunities to increase the value and impact of our work. This is a role for someone who enjoys combining strategic thinking with strong relationship management and wants to make a genuine difference to client success.
What You’ll Be Doing
- Managing a portfolio of client accounts
- Building strong, trusted relationships with clients
- Developing strategic marketing recommendations aligned to business goals
- Leading regular client meetings, reviews and planning sessions
- Identifying opportunities to grow accounts and increase value
- Collaborating with specialists across SEO, PPC, content, design and development
- Creating clear briefs and ensuring strategic alignment across projects
- Supporting proposal development and new business opportunities
- Monitoring performance and helping clients understand results and next steps
- Turning business challenges into clear marketing actions
About You
You’re likely working within an agency environment and looking to take the next step in your career. You might be:
- An Account Manager looking for a more strategic role
- An Account Manager wanting greater ownership and influence
- Someone who enjoys building client relationships and helping businesses grow
You’ll bring:
- Agency experience in an account management or client services role
- Strong relationship‑building and communication skills
- Confidence presenting ideas and recommendations to clients
- Commercial awareness and an understanding of business objectives
- The ability to think strategically while remaining organised and detail‑oriented
- Experience coordinating multiple projects and stakeholders
- A proactive approach to identifying opportunities and solving problems
- The confidence to challenge constructively when needed
You enjoy understanding how businesses work, asking the right questions, and helping clients make smarter marketing decisions.
Why Join Us
As part of our dynamic team, you’ll have the opportunity to drive significant growth, develop your strategic skills, and build a rewarding career within our growing agency.
Package
Salary: £30,000 - £40,000 OTE (Depending on experience)
Benefits
- 25 days holiday allowance + bank holidays
- A day's holiday accrued each year of service
- Paid day off for birthdays
- Gym membership
- Dog‑friendly office
- Beer Fridge Fridays
- Team building events
- The Yard Coffee discount
- Continuous learning and growth opportunities (dedicated development days)
- And more!
Account Strategist in Norwich employer: Pivotal
Pivotal is an exceptional employer that fosters a vibrant and collaborative work culture, where strategic thinking meets creativity. As an Account Strategist, you'll enjoy a supportive environment that prioritises professional growth, offering continuous learning opportunities and a range of benefits including a dog-friendly office and team-building events. Join us in our dynamic agency located in a thriving area, where your contributions will directly impact client success and drive meaningful results.
StudySmarter Expert Advice🤫
We think this is how you could land Account Strategist in Norwich
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Pivotal and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Pivotal are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Pivotal on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Pivotal. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Account Strategist in Norwich
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Pivotal. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Pivotal:Show us that you’ve done your homework! In your application, briefly mention what you admire about Pivotal’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Pivotal
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Pivotal will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Pivotal, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
