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- Tasks: Join our team to provide top-notch customer care and protection advice.
- Company: Pivotal, the UK's leading mortgage and protection advice provider.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Join a dynamic team with over 1,000 talented professionals across the UK.
- Why this job: Be part of a people-first business that values your contributions and career growth.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are scaling rapidly and looking for multiple Protection Advisors to join our team at Pivotal across 20+ brands across the UK. Pivotal is the UK’s leading mortgage and protection advice provider. Backed by LSL and Pollen Street Capital, we’ve rapidly built a nationwide network of industry-leading specialist teams with over 1,000 talented people - together delivering annual revenues exceeding £100 million.
Pivotal’s advisor teams cover every corner of the market - from mainstream residential to second charge, commercial, bridging, buy-to-let, landlord, protection, and home insurance.
As a people-first business, our colleagues excel, grow, and feel genuinely valued as we deliver more together. Our entrepreneurial partners lead award-winning teams that deliver exceptional advice with speed, precision, and care.
Quality Advisor - Customer Care in England employer: Pivotal
Contact Detail:
Pivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Advisor - Customer Care in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Pivotal on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Quality Advisor.
✨Tip Number 2
Prepare for the interview by researching Pivotal’s values and recent achievements. We want to see that you’re genuinely interested in our people-first approach and how you can contribute to our success.
✨Tip Number 3
Showcase your skills during the interview! Be ready to discuss specific examples of how you've delivered exceptional customer care in the past. We love hearing about real-life experiences that demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our amazing team at Pivotal.
We think you need these skills to ace Quality Advisor - Customer Care in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Quality Advisor role. Highlight any customer care experience and show us how you can contribute to our people-first approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about joining Pivotal and how your values align with ours. Be genuine and let your personality come through!
Showcase Relevant Experience: When filling out your application, don’t just list your previous jobs. Instead, give us examples of how you've excelled in customer care roles and any achievements that demonstrate your ability to deliver exceptional advice.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the right opportunities within our growing team.
How to prepare for a job interview at Pivotal
✨Know Your Stuff
Make sure you understand the mortgage and protection advice landscape. Familiarise yourself with different types of mortgages, insurance products, and the specific services Pivotal offers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Quality Advisor in Customer Care, your ability to connect with people is crucial. Prepare examples of how you've successfully handled customer queries or resolved conflicts in the past. Highlight your communication skills and empathy during the interview.
✨Research the Company Culture
Pivotal prides itself on being a people-first business. Look into their values and mission statement, and think about how your personal values align with theirs. Be ready to discuss why you want to be part of a team that prioritises growth and care for its colleagues.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within Pivotal. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.