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For Companies At a Glance
- Tasks: Manage client relationships and support software integration in ecommerce.
- Company: Dynamic IT services company focused on innovation and collaboration.
- Benefits: Competitive salary, benefits package, and opportunities for career growth.
- Why this job: Join a vibrant team and make a real impact in the ecommerce space.
- Qualifications: Experience in customer service and basic knowledge of programming languages.
- Other info: Full-time role with a supportive environment for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
We seek an experienced Account Manager with in-depth knowledge of Microsoft Excel to join our team. The ideal candidate will have a strong background in customer service, strong organisational skills, and ecommerce, as well as experience with software development teams.
Key Responsibilities
- Introductions, onboarding and retaining client relationships from our key partners
- Taking new clients and existing clients through our onboarding process (we will provide the training)
- Providing ongoing support for our software partners and problem-solving day-to-day ecommerce issues
- Collaborating with other teams to integrate our software with other systems and platforms
- Writing project briefs and specifications for our development team
- Working with client ecommerce product data for import and export
Skills
- Strong communication and interpersonal skills
- Excellent problem-solving skills and attention to detail
- Ability to be self-motivated, work on one\’s own, and work well within a team
- Basic knowledge of one of the following as a minimum: PHP, TSQL, C#, VBA or .NET
Nice to have
- Experience in the ecommerce industry
- Experience in a similar role
- Customer-facing / Customer service experience
- Driving licence
- A desire to grow your career and potential
- Working knowledge of TSQL
This is a full-time position with a competitive salary and benefits package. We encourage you to apply if you are highly motivated and this sounds like a significant role.
Apply
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Account Manager employer: Pivotal
Contact Detail:
Pivotal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and IT services sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to account management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled challenges in previous roles, especially those involving software or ecommerce.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and ecommerce. We want to see how your skills align with the role of Account Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention your familiarity with Microsoft Excel and any experience with software development teams to grab our attention.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in the ecommerce space!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pivotal
✨Know Your Excel Inside Out
Since the role requires in-depth knowledge of Microsoft Excel, make sure you brush up on your skills. Be prepared to discuss how you've used Excel in previous roles, especially in relation to data management and reporting.
✨Showcase Your Customer Service Skills
As an Account Manager, you'll be dealing with clients regularly. Think of specific examples where you've successfully resolved customer issues or improved client relationships. This will demonstrate your strong interpersonal skills.
✨Familiarise Yourself with Ecommerce Trends
Given the focus on ecommerce, it’s crucial to stay updated on current trends and challenges in the industry. Bring insights to the interview about how these trends could impact the company and its clients.
✨Prepare for Technical Questions
With a basic knowledge requirement of PHP, TSQL, C#, VBA, or .NET, be ready to discuss your experience with these technologies. Even if you're not a developer, understanding how they relate to the role can set you apart.
