Join the wider finance team at Pivotal Sec Plus as a Credit Controller, based at our Stoke HQ. Previous credit control or finance experience would be beneficial however is not essential: we welcome applications from candidates with transferable skills and a willingness to learn. We are looking for an organised, enthusiastic individual who enjoys communicating with people and has a keen eye for detail.
Pivotal Sec Plus Delivers Market-leading Services To a Wide Range Of Leading Organisations And Industries Across The UK And Ireland. Our Highly Skilled And Competent Team Deploys Our Own ATMs And Provides Transaction Management Services, Including Cash In Transit, Cash Processing, Coin, Foreign Exchange And ATM Services. We Operate To Impeccable Standards And Are Committed To Continuous Investment In The Highest Accreditations And Memberships To Maintain Optimum Performance In Every Service Area. Our Vision Is To Provide The Highest Standards Of Service, Delivering Value, Quality And Innovation To All Customers. The Following Corporate Values Underpin That Vision
- Integrity – to always be trusted
- Expertise – to provide leading solutions
- Customer Focus – to work in partnership with our customers
- Innovation – to provide innovative tailored solutions
- Best Service – to provide the highest levels of service to all customers
- Respect – to fully respect staff, customers and all stakeholders
For The Successful Candidate We Offer The Following
Rate of Pay
With an annual salary of £26,500. You will be contracted to work 37.5 hours per week, 8:30am to 5.00pm Monday – Friday. You will be paid monthly by credit transfer to your nominated bank account.
Pension Scheme
Upon starting with the company, you will be automatically enrolled in the company pension (NEST), if eligible.
Holiday Entitlement
You will be entitled 20 days holiday plus 8 statutory days per year.
Promotional Opportunities
Company is expanding and growing, great career prospects.
Job Description
As a Credit Controller, you will help keep customer accounts up to date and support cash flow by encouraging timely payment. Your day-to-day work will include following up outstanding invoices, helping to resolve payment queries and maintaining accurate account records, working closely with colleagues across the wider finance team. Alongside supporting the team’s daily work, you will have the opportunity to develop your credit control skills.
Role Responsibilities/Key Tasks
- Contact customers by telephone and email to follow up outstanding invoices and agree expected payment dates.
- Monitor overdue balances and help reduce aged debt through regular, professional follow-up.
- Contact customers ahead of payment due dates to encourage timely payment and identify potential issues early.
- Monitor Direct Debit cancellations, follow up associated balances and arrange new mandates where required.
- Liaise with colleagues across the finance team to resolve invoice and payment queries, raising credit requests where appropriate.
- Send customer statements as required and keep accurate records of customer communications and payment commitments.
- Support the wider finance team with related administrative duties and other reasonable tasks as required.
- Flag missed payment commitments, recurring payment delays and unresolved queries to the wider finance team for guidance on next steps.
- Help prepare simple summaries of overdue accounts, expected payments and outstanding queries to support the finance team’s follow-up work.
- Handle customer account and payment information confidentially, sharing it only with colleagues who need it for their work.
About You
- A clear, professional communicator, comfortable speaking with customers by telephone and writing emails.
- Organised and able to prioritise tasks, with good attention to detail and confidence working with numbers.
- Comfortable using email and everyday computer applications, with a willingness to learn finance systems.
- A helpful, proactive team player who can follow up payments professionally and build positive customer relationships.
- A positive attitude and willingness to learn are important. Previous experience in credit control, finance, administration or customer service would be beneficial, but is not essential.
Please note that only successful candidates will be contacted.
Credit Controller in Stoke-on-Trent employer: Pivotal Sec Plus
Pivotal Sec Plus in Belfast is an excellent employer that prioritises employee growth and development through comprehensive training programmes. With a competitive salary, generous holiday allowance, and a dynamic work culture, employees are empowered to lead high-performance teams while ensuring exceptional service delivery. Join us to be part of a supportive environment that values your contributions and fosters career progression.
