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For Companies At a Glance
- Tasks: Support customer relationships and provide top-notch service in a dynamic team environment.
- Company: Join Pivotal, a growing company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, health plan, career growth, and modern office perks.
- Why this job: Be part of an exciting journey, helping to shape customer experiences and drive business success.
- Qualifications: Experience in client-focused roles, strong communication skills, and a detail-oriented mindset.
- Other info: Enjoy a supportive culture with opportunities for personal and professional development.
The predicted salary is between 26500 - 28000 £ per year.
An exciting opportunity has arisen for a Relationship Co‑Ordinator to join our dynamic and friendly team at Pivotal to facilitate the continual growth and expansion of the business. We are therefore looking to recruit people to join us at this exciting time for Pivotal.
General Requirements
- Provide service and sales support to existing and future relationships as a direct client contact.
- Support our ‘Top Tier customers to ensure the very best customer service is provided.
- Account maintenance, collating all documentation and distributing to the relevant departments within the company.
- Effectively communicate with both internal and external parties to proactively resolve client issues, following escalation protocols and working closely with the customer service team at Head Office.
- Assist with organising meetings, creating presentations, and organising agendas.
- Perform analysis and provide MI for Customers and Department heads.
- Track all contacts and business opportunities on the company's CRM System.
- Maintain and reconcile database information.
- Work as part of a team or independently to support our branch network to ensure we meet our SLA’s.
- Ability to prioritise your workload.
- Ensure internal processes and procedures are followed at all times.
- Comply with internal and external audits, providing reports and documentation as and when required.
- Provide a general administrative service including full use of Microsoft suite: Outlook, Word, Excel, PowerPoint.
- Collate and input information using company IT Systems – TT, TMS, CMS.
- Any other day-to-day customer/administrative duties as required to ensure a professional service is maintained.
- Ability to work independently and within a team in a fast‑paced environment.
- Input and process all data onto in‑house system, so a keen eye for detail is required.
- Any other reasonable task detailed and requested by your Line Manager or other senior manager.
For The Successful Candidate We Offer The Following
- A starting salary of between £26,500-£28,000 per annum depending on experience, which will be reviewed after 12 months.
- You will be contracted to work 40 hours per week, 9.00am to 5.30pm Monday – Friday.
- You will be paid monthly by credit transfer to your nominated bank account.
Place of Work
The role will be located in our newly appointed modern Hartlepool office which has free parking, close to public transport and has access to on‑site facilities such as a gym and canteen.
Benefits
- Company health plan
- Employee Assistance Program (EAP)
- Pivotal Privileges
- Long Service Award
- Promotional Opportunities
- Company is expanding and growing, good career prospects.
- You will be entitled to 20 days holiday plus 8 statutory days per year.
- After 3-month service with the company you will be automatically enrolled in the company pension (NEST), if eligible.
Who are Pivotal?
Pivotal has a highly skilled and competent team offering a wide range of competitive cash management services and security systems to a vast array of industries within the UK and Ireland. Pivotal Cash Division specialises in CVIT, Coin Services, ATM Services, Cash Management and Foreign Exchange. We have invested in the highest accreditations and memberships to ensure we operate at optimum level in every service area we offer. Our vision is to provide the highest standards of service delivering value, quality, and innovation to all customers.
Our Vision Is Underpinned By Our Corporate Values
- Integrity - to always be trusted
- Expertise - to provide leading solutions
- Customer Focus - to work in partnership with our customers
- Innovation - to provide innovative tailored solutions
- Best Service - to provide the highest levels of service to all customers
- Respect - to fully respect staff, customers, and all stakeholders
Job Description
You will report directly to the Customer Care Manager. You will provide a comprehensive administrative and customer support function to assist and support the Customer Care Manager along with Sales, Operations and Head Office Teams. To maintain customer interactions to have direct communication with Customers and nurture and grow relationships. You will ensure new customers are reviewed periodically to ensure expected service levels are met along with managing contract issues for new customers and renewing customers alike.
Experience
- Proven experience in a similar client‑centric relationship role;
- Strong written and verbal communication skills;
- Detail‑oriented with excellent organisational and project management abilities;
- Creative mindset with the ability to contribute innovative ideas.
Our Offer to You
- Above industry salary dependent on experience
- Supportive team environment with an open‑door policy
- An ethics-driven culture with emphasis on sustainability, diversity, and inclusivity
- Opportunity for career development within a growing and ambitious team
Security Checks
Successful candidates will be required to undertake several security checks prior to employment commencing which include:
- Up to a 5‑year employment history (less for recent school leavers)
- Financial credit check
- DBS Criminal Record Check
Only successful candidates will be contacted.
Relationship Co-Ordinator in Belfast employer: Pivotal Sec Plus
Contact Detail:
Pivotal Sec Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Co-Ordinator in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Relationship Co-Ordinator role at Pivotal. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Pivotal and its values. Understand their customer focus and integrity. When you walk in, show them you’re not just another candidate; you’re someone who aligns with their vision and can contribute to their growth.
✨Tip Number 3
Practice your communication skills! As a Relationship Co-Ordinator, you'll need to effectively communicate with clients and teams. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Pivotal. Let’s get you that job!
We think you need these skills to ace Relationship Co-Ordinator in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Co-Ordinator role. Highlight your relevant experience and skills that match the job description, especially your client-centric approach and communication skills.
Showcase Your Organisational Skills: Since this role involves a lot of administrative tasks, be sure to mention any experience you have with project management or organisation. Use specific examples to demonstrate how you've successfully managed workloads in the past.
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. Pivotal values customer focus and integrity, so make sure your tone reflects these values.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining our team at Pivotal!
How to prepare for a job interview at Pivotal Sec Plus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relationship Co-Ordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Since this role involves providing top-notch customer service, be ready to discuss specific examples of how you've handled client relationships in the past. Think of situations where you resolved issues or improved customer satisfaction, as these stories will demonstrate your capability to excel in this position.
✨Show Off Your Organisational Skills
The job requires excellent organisational abilities, so be prepared to talk about how you manage your workload and prioritise tasks. You might even want to bring a sample agenda or presentation you've created in the past to showcase your skills in action.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture at Pivotal, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.