At a Glance
- Tasks: Manage client accounts, build relationships, and drive business growth.
- Company: Join Pivotal Sec Plus, a leader in transaction management services.
- Benefits: Competitive salary, health plan, pension scheme, and 20 days holiday.
- Other info: Great opportunities for career progression in a growing company.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Account Manager to join our dynamic and friendly team at Pivotal Sec Plus to drive commercial growth and expansion of the business across UK and Ireland. We are therefore looking to recruit a talented high‑calibre person to join us at this exciting time for Pivotal Sec Plus.
Pivotal Sec Plus has a highly skilled and competent team delivering market‑leading services in transaction management to include cash in transit, cash processing, coin, foreign exchange and ATM services to a vast array of leading organizations and industries across the UK and Ireland. We operate to impeccable standards and are committed to continuous investment in the highest accreditations and memberships to ensure we operate at an optimum level in every service area we provide. Our vision is to provide the highest standards of service delivering value, quality and innovation to all customers.
Corporate Values
- Integrity – to always be trusted
- Expertise – to provide leading solutions
- Customer Focus – to work in partnership with our customers
- Innovation – to provide innovative tailored solutions
- Best Service – to provide the highest levels of service to all customers
- Respect – to fully respect staff, customers and all stakeholders
Rate of Pay
A competitive salary dependent upon experience. You will be contracted to work 40 hours per week. You will be paid monthly by credit transfer to your nominated bank account.
Location
Job role is based at our Hartlepool office.
Pension Scheme
After 3 months’ service with the company you will be automatically enrolled in the company pension (NEST), if eligible.
Holiday Entitlement
You will be entitled 20 days holiday plus 8 statutory days per year (entitlement is pro‑rata for part‑time employees).
Benefits
- Company health plan
- Employee Assistance Program (EAP)
- Pivotal Privileges
Career Progression
As a growing and expanding business, Pivotal Security Plus offers excellent opportunities for professional development and career advancement.
Job Description
The Account Manager will be responsible for managing and developing relationships with a portfolio of clients, ensuring the highest levels of customer satisfaction and service delivery. The successful candidate will act as a key point of contact for customers, identifying opportunities to strengthen relationships, drive account growth and support long‑term retention. You will work closely with operational teams, sales colleagues and senior management to ensure customer requirements are understood and delivered effectively. You will report directly to the Head of Customer Services and work collaboratively across the business to deliver exceptional customer experiences and support the company’s growth objectives.
Key Responsibilities
- Manage a portfolio of existing customer accounts, building strong and lasting relationships.
- Serve as the primary point of contact for customers, responding to enquiries and resolving issues promptly and professionally.
- Conduct regular customer reviews to understand client needs and identify opportunities for service improvement.
- Work closely with operational teams to ensure service delivery meets agreed customer expectations and contractual obligations.
- Identify opportunities to expand services within existing accounts and support business growth initiatives.
- Prepare customer reports, presentations and account reviews as required.
- Monitor customer satisfaction and take proactive steps to address concerns and improve service levels.
- Support retention activities and contribute to the successful renewal of customer contracts.
- Maintain accurate customer records and account information within company systems.
- Liaise with internal departments to ensure seamless communication and effective resolution of customer requests.
- Support onboarding activities for new customers and ensure a smooth transition into operational service.
- Ensure all customer interactions reflect the company’s values and commitment to excellence.
About You
- Previous experience in an Account Management, Customer Service or Client Relationship role.
- Strong customer relationship management skills with a proven ability to build trust and credibility.
- Excellent verbal and written communication skills.
- Proven track record of completing tenders with master‑vendors, local authorities and large commercial organisations.
- Strong organisational and time‑management abilities.
- Ability to manage multiple priorities and work effectively under pressure.
- Commercial awareness with the ability to identify business opportunities.
- Excellent problem‑solving and negotiation skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team.
- Professional, proactive and customer‑focused approach.
- Full UK driving licence (desirable).
Please note that only successful candidates will be contacted.
Account Manager employer: Pivotal Sec Plus
Pivotal Sec Plus in Belfast is an excellent employer that prioritises employee growth and development through comprehensive training programmes. With a competitive salary, generous holiday allowance, and a dynamic work culture, employees are empowered to lead high-performance teams while ensuring exceptional service delivery. Join us to be part of a supportive environment that values your contributions and fosters career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pivotal Sec Plus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pivotal Sec Plus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pivotal Sec Plus:Your cover letter is your chance to shine! Tell us why you want to work at Pivotal Sec Plus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pivotal Sec Plus!
How to prepare for a job interview at Pivotal Sec Plus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
