At a Glance
- Tasks: Lead a team to manage the entire Order-to-Cash process and enhance customer experience.
- Company: Join a dynamic international chemical company with a focus on teamwork.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fluent English required; other languages are a plus.
- Why this job: Make a real impact by driving continuous improvement in customer service.
- Qualifications: 2-4 years of experience in a B2B environment and strong Microsoft Office skills.
The predicted salary is between 25650 - 31350 £ per year.
As a Customer Service Executive (CSE), you are part of a team. The Customer Service Executive manages the entire Order-to-Cash process.
Own the end-to-end Order-to-Cash (OTC) process and drive results:
- Process customer orders according to policies and manage through delivery.
- Interact with the broader internal and external network, i.e. Sales, Supply Chain and Planning interfaces (S&OP, demand, warehousing, logistics), and third-party service providers in order to meet required customer experience levels.
- Interact and collaborate with the Finance team to align on rebates and cash collection.
Drive continuous improvement and enhance quality:
- Initiate and process customer complaints in line with the complaint management process, including follow-up on potential returns, internal progress and closure of the complaint with the customer.
2–4 years of professional experience in an international chemical company or B2B environment.
Fluency (oral and written) in English; other languages an asset.
Flexible and pro-active personality.
Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Customer Services Team Leader - Chief Executive - Customer services in Surrey employer: Pivotal Recruitment Ltd
As a Customer Services Team Leader at our international chemical company, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working arrangements and opportunities for professional advancement, all while being part of a collaborative team dedicated to delivering exceptional customer experiences.
