At a Glance
- Tasks: Manage customer orders and ensure satisfaction through effective communication and problem-solving.
- Company: Join a dynamic team in a global company focused on customer excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great chance to develop your career in a supportive environment.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive, can-do attitude.
The predicted salary is between 29250 - 35750 £ per year.
Customer Service Executive - Job Specification As a Customer Service Executive (CSE), you are part of a team.
Daily you're in direct contact with international customers and act as a critical liaison for the business teams.
In this role you will work in partnership with Sales, Supply Chain, Planning and Logistics partners to deliver upon the satisfaction of our customers.
The Customer Service Executive manages the entire Order-to-Cash process.
Key responsibilities Own the end-to-end Order-to-Cash (OTC) process and drive results: Manage and execute the OTC process with operational excellence.
Operate as point of contact for the appointed customer portfolio (external/internal).
Process customer orders according to policies and manage through delivery.
Actively monitor open orders to ensure delivery to customer satisfaction.
Interact with customers pro-actively upon disruptions in the OTC process (e. g. based on material availability, transportation issues) and drive resolution.
Monitor monthly forecast consumption by pro-actively managing customer order patterns and address issues to the demand / S other languages an asset.
Strong communication skills with a customer-focus mentality.
Ability to multitask in a dynamic business environment.
An eager-to-learn attitude and openness to change.
A can-do mentality with excellent problem-solving skills and an analytical mindset.
A friendly team player and at the same time an autonomous individual contributor.
Highly organised and accurate.
Flexible and pro-active personality.
Navision / Business Central knowledge is a plus.
Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
Customer Service Executive in Surrey employer: Pivotal Recruitment Ltd
As a Distribution Sales Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to engage in industry exhibitions, ensuring you are well-equipped to excel in your role. Join us in a location that fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
