At a Glance
- Tasks: Manage customer orders and ensure satisfaction through effective communication and problem-solving.
- Company: Join a leading international chemical company with a focus on teamwork and customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on continuous improvement and team collaboration.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: 2-4 years in customer service, strong communication skills, and a can-do attitude.
The predicted salary is between 23400 - 28600 £ per year.
Customer Service Executive - Job Specification
As a Customer Service Executive (CSE), you are part of a team.
Daily you're in direct contact with international customers and act as a critical liaison for the business teams.
In this role you will work in partnership with Sales, Supply Chain, Planning and Logistics partners to deliver upon the satisfaction of our customers.
The Customer Service Executive manages the entire Order-to-Cash process.
Key responsibilities
Own the end-to-end Order-to-Cash (OTC) process and drive results
- Manage and execute the OTC process with operational excellence.
- Operate as point of contact for the appointed customer portfolio (external/internal).
- Process customer orders according to policies and manage through delivery.
- Actively monitor open orders to ensure delivery to customer satisfaction.
- Interact with customers pro-actively upon disruptions in the OTC process (e. g. based on material availability, transportation issues) and drive resolution.
- Monitor monthly forecast consumption by pro-actively managing customer order patterns and address issues to the demand / S&OP interface.
- Ensure proper documentation and compliance for export orders.
Build relationships
- Develop and maintain solid business relationships with customers to understand their business needs and expectations.
- Interact with the broader internal and external network, i. e.
Sales, Supply Chain and Planning interfaces (S&OP, demand, warehousing, logistics), and third-party service providers in order to meet required customer experience levels.
- Interact and collaborate with the Finance team to align on rebates and cash collection.
Drive continuous improvement and enhance quality
- Suggest and collaborate on simplification initiatives to enhance (parts of) the current OTC process.
- Initiate and process customer complaints in line with the complaint management process, including follow-up on potential returns, internal progress and closure of the complaint with the customer.
What we're looking for
- 2–4 years of professional experience in an international chemical company or B2B environment.
- Fluency (oral and written) in English; other languages an asset.
- Strong communication skills with a customer-focus mentality.
- Ability to multitask in a dynamic business environment.
- An eager-to-learn attitude and openness to change.
- A can-do mentality with excellent problem-solving skills and an analytical mindset.
- A friendly team player and at the same time an autonomous individual contributor.
- Highly organised and accurate.
- Flexible and pro-active personality.
- Navision / Business Central knowledge is a plus.
- Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
Customer Service Executive in Staines employer: Pivotal Recruitment Ltd
As a Distribution Sales Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to engage in industry exhibitions, ensuring you are well-equipped to excel in your role. Join us in a location that fosters innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Staines
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pivotal Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pivotal Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Staines
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pivotal Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Pivotal Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pivotal Recruitment Ltd!
How to prepare for a job interview at Pivotal Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
