At a Glance
- Tasks: Carry out repairs and servicing on heating appliances across the South East.
- Company: Leading manufacturer of gas, electric, and solid fuel heating appliances.
- Benefits: Competitive salary, company van, training, and discounts on retail and leisure.
- Other info: Dynamic role with travel opportunities and excellent career growth.
- Why this job: Join a respected company and build a long-term career with ongoing support.
- Qualifications: Experience in heating industry and strong fault-finding skills required.
A leading manufacturer of gas, electric and solid fuel heating appliances, supplying customers and dealer networks throughout the UK, due to continued growth, are seeking an experienced Field Service Engineer to join their established service team covering East Anglia and the South East, including Cambridge, Peterborough, Chelmsford, Colchester, Ipswich and surrounding areas. This territory is ideally suited to candidates based in the South East of England, perhaps around Bury St Edmunds, Newmarket, Cambridge, Ely, Ipswich, Colchester or nearby.
Reporting to the Service Manager and working closely with the wider technical support team, you will carry out warranty work, annual servicing, fault diagnosis and repairs on a range of domestic heating appliances. You will also support dealer showrooms and undertake chargeable servicing and repair work for customers. This is a field-based role and will involve travel throughout the UK. Overnight stays of up to four nights per week may occasionally be required.
The Role
- Carrying out warranty repairs on gas, electric and solid fuel heating appliances
- Diagnosing faults and identifying root causes
- Determining whether issues relate to manufacturing, installation or user operation
- Completing annual servicing and preventative maintenance work
- Servicing and maintaining showroom appliances within dealer networks
- Recording service activity, technical findings and repair details accurately
- Processing customer payments for chargeable work completed on site
- Ensuring all work complies with relevant health, safety and industry regulations
- Returning faulty components for investigation and testing where required
- Attending technical and product training courses
About You
You may currently be working as a:
- Field Service Engineer
- Service Engineer
- Gas Engineer
- Domestic Gas Engineer
- Heating Engineer
- Appliance Engineer
- Combustion Engineer
- Installation & Service Engineer
To be successful, you will ideally have:
- Previous field service or maintenance experience within the heating industry
- Experience servicing heating appliances or similar domestic equipment
- Strong fault-finding and diagnostic skills
- Excellent customer service and communication skills
- Good IT skills, including Microsoft Office and email systems
- Full UK Driving Licence
- Ability to work independently and manage your own workload
If you have strong heating industry experience but do not hold every qualification listed you are very much still encouraged to apply.
Essential Qualifications
- CCN1 (Domestic Core Gas Safety)
- HTR1 (Gas Fires & Wall Heaters)
- CONGLP1 (LPG Changeover)
- CPA1 (Combustion Analysis)
- Current Gas Safe Registration
Desirable Qualifications
- OFTEC Certification
- Part P Electrical Safety
- Electrical Safe Isolation
- HETAS Certification
- HETAS H002 / HETAS H003 / HETAS H004 / HETAS H006
Benefits
- Salary up to £36,750 per annum plus overtime opportunities
- Fully equipped company van
- Electric Vehicle Lease Scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail, supermarket and leisure discounts
- Staff discount scheme
- Enhanced holiday entitlement & Flexitime scheme
- Ongoing manufacturer training and development
Why This Role?
This is an excellent opportunity to join a respected manufacturer with a strong reputation for quality products, technical excellence and employee development. You'll receive ongoing training, excellent support from an experienced service team and the opportunity to build a long-term career within a growing organisation.
Sounds like a new move for you? Apply now!
Service Engineer in Suffolk employer: Pivotal Recruit
Join a leading manufacturer of heating appliances as a Service Engineer in South East England, where you'll benefit from a supportive work culture that prioritises employee development and technical excellence. With competitive salary packages, flexible working options, and ongoing training opportunities, this role offers a rewarding career path in a respected organisation committed to quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Suffolk
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Service Engineer in Suffolk
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Pivotal Recruit's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Pivotal Recruit. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Pivotal Recruit
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Pivotal Recruit.
