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- Tasks: Troubleshoot IT issues and manage service desk tickets for clients.
- Company: Join a dynamic team at Pivotal Recruit in the South West.
- Benefits: Enjoy 29 days holiday, a company vehicle, and training opportunities.
- Other info: Diverse role with great career advancement potential.
- Why this job: Make a real difference in IT support while growing your skills.
- Qualifications: Experience with Windows, macOS, and Microsoft 365 is essential.
The predicted salary is between 30000 - 40000 £ per year.
Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated service desk tickets and work directly with business and residential clients.
Responsibilities include:
- Troubleshooting both Windows and macOS issues
- Managing Microsoft 365 environments
- Maintaining documentation
The position offers company benefits including a vehicle and 29 days of holiday, along with opportunities for training and certification. Apply today.
Senior 2nd-Line IT Support & Field Engineer – MSP employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd-Line IT Support & Field Engineer – MSP
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior 2nd-Line IT Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your troubleshooting skills for both Windows and macOS, and be ready to showcase your experience with Microsoft 365. We want you to shine when it comes to demonstrating your technical prowess.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Senior 2nd-Line IT Support position. Plus, it helps us keep track of your application and ensures you don’t miss out on any updates.
We think you need these skills to ace Senior 2nd-Line IT Support & Field Engineer – MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and macOS troubleshooting, as well as your familiarity with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior 2nd-Line IT Support role. Share specific examples of how you've tackled similar challenges in the past and how you can bring value to our team.
Show Off Your Communication Skills: Since you'll be working directly with clients, it's crucial to demonstrate your communication skills in your application. We love candidates who can convey technical information clearly and effectively, so make sure to highlight this in your written materials.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS troubleshooting. Be ready to discuss specific issues you've resolved in the past, as well as your experience with Microsoft 365 environments. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Showcase Your Customer Service Skills
Since you'll be working directly with clients, it's crucial to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully managed client relationships or resolved conflicts in previous roles. This will highlight your interpersonal skills and your understanding of the importance of customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common IT support challenges and how you would approach them. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly, which is key for a Level 2 IT Support Engineer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or opportunities for training and certification. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.