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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and engage with clients directly.
- Company: Dynamic MSP in the South West with a focus on growth and innovation.
- Benefits: Company van or mileage, 29 days holiday, pension scheme, and training support.
- Other info: Opportunity to work with modern tools and contribute to service improvement.
- Why this job: Gain autonomy, variety, and influence in a supportive team environment.
- Qualifications: Experience as a Level 2 IT Support Engineer and strong troubleshooting skills.
We’re an evolving MSP in the South West and need someone who already understands how a good MSP should operate. This role combines 2nd line support, field engineering, and direct client interaction across both business and residential customers. We need somebody who is confident handling escalations and will take responsibility for technical issues end to end. You’ll build real relationships, solve real problems, and see the direct impact of your work. If you’re currently in an MSP and want more autonomy, more variety, and real influence over how we evolve our MSP business, this is your opportunity to step up.
What You’ll Be Doing
- This is a hands-on IT Support role combining remote support with on-site engineering.
- Owning and resolving issues / escalated service desk tickets.
- Diagnosing and troubleshooting a wide variety of technical issues.
- Visiting client sites for installations, upgrades, and advanced fault-finding.
- Working directly with customers in their homes and businesses.
- Managing and supporting Microsoft 365 environments (Azure AD, Intune, security, licensing).
- Supporting Windows and macOS environments.
- Installing, configuring, and troubleshooting networks (routers, switches, WiFi, VPNs).
- Deploying and supporting Ubiquiti UniFi solutions.
- Carrying out proactive MSP tasks (patching, monitoring, maintenance via RMM tools).
- Working to and managing SLAs, ticket quality, and prioritisation.
- Maintaining documentation and contributing to service improvement.
- Applying a security-first mindset aligned to Cyber Essentials standards.
What We’re Looking For In You
- Proven experience as a Level 2 IT Support Engineer / 2nd Line Engineer within an MSP.
- Confident handling escalations and more complex technical issues.
- Strong experience with ticketing systems, SLAs, and prioritisation.
- Solid Microsoft 365 stack (Azure AD / Entra ID, Intune, Exchange Online).
- Strong knowledge of Windows, macOS, and networking fundamentals.
- Experience with Ubiquiti UniFi (desirable).
- Strong troubleshooting and analytical skills.
- Confident, professional communicator with customers (technical & non-technical).
- A cyber security-first mindset.
- Full UK driving licence.
What You’ll Get
- Company van or mileage paid if you prefer to use own vehicle.
- 29 days holiday (including bank holidays).
- Pension scheme.
- A genuinely varied role (desk + field).
- Training and certification support.
- Exposure to modern MSP tools, systems, and security practices.
- All equipment, tools, and branded kit provided.
- A small, experienced, and supportive team where your input matters.
Interested? Apply today.
IT Support Engineer / Field Engineer (MSP) in Portishead employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Field Engineer (MSP) in Portishead
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with potential employers and fellow IT enthusiasts. Don’t be shy; introduce yourself and share your passion for IT support!
✨Tip Number 2
Show off your skills in real-time! Consider offering free troubleshooting sessions or workshops at community centres. This not only showcases your expertise but also builds trust and rapport with potential clients.
✨Tip Number 3
Leverage social media to your advantage! Join relevant groups on LinkedIn or Facebook where MSPs hang out. Engage in discussions, share insights, and keep an eye out for job postings that might not be advertised elsewhere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer / Field Engineer (MSP) in Portishead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match what we're looking for in an IT Support Engineer. Highlight your experience with Microsoft 365, ticketing systems, and any hands-on work you've done in an MSP environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've handled escalations or complex technical issues in the past, and show us your passion for providing top-notch support.
Show Off Your Communication Skills: Since you'll be interacting directly with clients, it's important to demonstrate your communication skills in your application. Use clear and professional language, and make sure to convey your ability to explain technical concepts to non-technical customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Pivotal Recruit
✨Know Your MSP Inside Out
Before the interview, make sure you understand how a good Managed Service Provider operates. Research the company’s services, their approach to client relationships, and any recent projects or changes they've made. This will help you demonstrate your knowledge and show that you're genuinely interested in their business.
✨Showcase Your Technical Skills
Be prepared to discuss specific technical issues you've resolved in the past, especially those related to Microsoft 365, networking, and troubleshooting. Bring examples of how you've handled escalations and complex problems, as this will highlight your experience and confidence in a hands-on IT support role.
✨Communicate Like a Pro
Since this role involves direct client interaction, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you build relationships with both technical and non-technical customers. This will show that you can effectively bridge the gap between tech and user needs.
✨Emphasise Your Cyber Security Mindset
Given the importance of a security-first approach, be ready to discuss how you apply cyber security principles in your work. Share examples of how you've implemented security measures or responded to potential threats, aligning your experience with the Cyber Essentials standards mentioned in the job description.