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For Companies At a Glance
- Tasks: Support customers with service operations and drive after-sales activity.
- Company: Established and growing business with a focus on customer interaction.
- Benefits: Pension scheme, life assurance, free parking, staff discounts, and social events.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Confident communicator with a strong customer service mindset.
An established and growing business is looking to expand its central support function with the addition of a Customer Support & Service Coordinator. This is a varied, fast-paced role where you'll be at the centre of customer interaction, supporting service operations, driving after sales activity, and helping grow the product support side of the business. If you enjoy speaking with customers, spotting opportunities, and keeping things organised behind the scenes, this will suit you.
The Role
You'll play a key part in supporting customers throughout the lifecycle of their equipment, from maintenance reminders through to service bookings and repairs. Working closely with internal service teams, you'll ensure issues are identified early, communicated clearly, and resolved efficiently.
Key Responsibilities
- Contact customers to promote servicing, repairs, and maintenance plans
- Monitor diagnostic systems and maintenance alerts
- Support with maintenance scheduling and system updates
- Prepare and provide maintenance and service quotations
- Assist with extended warranty plans
- Upsell parts, servicing, and support packages
- Carry out follow-up calls to maintain strong customer relationships
- Liaise with service teams to report and resolve equipment issues
- Work across multiple systems to track and manage customer activity
What We're Looking For
- Confident communicator, particularly over the phone
- Comfortable using systems and picking up new technology quickly
- Organised, proactive, and able to manage multiple tasks
- Strong customer service mindset with a commercial edge
- Able to work both independently and as part of a team
- A background in customer service, service coordination, or a similar role would be ideal.
What's on Offer
- Pension scheme
- Life assurance
- Free parking
- Staff discounts
- Company social events
Interested? Apply today.
Customer Support & Service Coordinator in Newton Abbot employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Service Coordinator in Newton Abbot
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential employers.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions to ask during interviews about how they manage customer interactions and service operations. This not only shows your interest but also gives you insight into their processes.
✨Tip Number 4
Don’t forget to follow up! After any interview or conversation, send a quick thank-you email. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support & Service Coordinator in Newton Abbot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and coordination. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have with phone or email communication.
Highlight Your Organisational Skills: Being organised is key for this position, so make sure to mention any tools or methods you use to keep things on track. We love seeing candidates who can juggle multiple tasks while keeping everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, especially those that involve upselling or resolving issues. This shows you understand the role and can think on your feet.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its products. Knowing their services and how they support customers will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview where you might have to demonstrate your communication skills. Practise common customer interactions, like making follow-up calls or promoting maintenance plans, so you feel confident when it comes up.
✨Show Off Your Organisational Skills
Since the role involves managing multiple tasks, be prepared to discuss how you stay organised. Share specific examples of tools or methods you use to keep track of customer interactions and service schedules, as this will highlight your proactive approach.