At a Glance
- Tasks: Provide remote support and handle on-site field engineering for IT issues.
- Company: A growing Managed Service Provider in the South West with a focus on career growth.
- Benefits: Company van, 28 days holiday, and training opportunities.
- Other info: Perfect for those seeking hands-on experience and professional development.
- Why this job: Join a dynamic team and advance your career in IT support.
- Qualifications: Experience in IT support and familiarity with Microsoft 365.
The predicted salary is between 30000 - 42000 £ per year.
A growing Managed Service Provider in the South West is seeking an IT Support Engineer to provide remote support and handle on-site field engineering. The role includes service desk support and Microsoft 365 administration, ideal for someone in an MSP looking for career growth.
Responsibilities include:
- Ticket resolution
- Site visits for installations
- Proactive IT support
The position offers a company van, 28 days of holiday, and training opportunities.
IT Support & Field Engineer (MSP) – Hybrid Career Growth employer: Pivotal Recruit
Join a dynamic Managed Service Provider in the South West that prioritises employee development and offers a supportive work culture. With a focus on career growth, you will benefit from comprehensive training opportunities, a generous holiday allowance of 28 days, and the convenience of a company van for your field engineering tasks. This role not only provides meaningful work in IT support but also fosters a collaborative environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Field Engineer (MSP) – Hybrid Career Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of Microsoft 365 and ticket resolution during interviews. We want to see how you tackle real-world problems.
✨Tip Number 3
Be proactive! If you know about a company that interests you, don’t wait for them to post a job. Reach out directly and express your interest in working with them. It shows initiative!
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it helps us keep track of your application better!
We think you need these skills to ace IT Support & Field Engineer (MSP) – Hybrid Career Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support and field engineering. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft 365 knowledge and any relevant MSP experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm for IT support and career growth!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can resolve tickets efficiently and provide proactive support, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365 and common IT support issues. Be ready to discuss specific scenarios where you've resolved tickets or provided proactive support.
✨Showcase Your Customer Service Skills
As an IT Support Engineer, you'll be dealing with clients regularly. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you can maintain professionalism even under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on the Managed Service Provider you're interviewing with. Understand their services, values, and any recent news. This will help you tailor your answers and demonstrate genuine interest in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, career growth opportunities, and the team you'll be working with. This shows you're serious about your future with them.
