Customer Service Representative
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An established organisation in the Newton Abbot area is looking for an experienced Customer Service Representative to join its team on a permanent, part-time basis.
This is a varied customer service and administration role where you'll be a key point of contact for customers, ensuring orders and enquiries are handled accurately and providing clear, helpful and professional support throughout.
The role as a Customer Service Representative:
- Process customer orders, quotations and enquiries via telephone and email
- Track orders through to delivery and keep customers updated on lead times, backorders and delays
- Liaise with internal departments regarding customer requirements, appointments and updates
- Help coordinate orders with specific or customised requirements
- Respond to product, warranty, servicing and repair enquiries
- Handle complaints and service issues professionally
- Maintain accurate customer and order records using CRM/ERP systems
- Process credit notes, returns and repair bookings
- Provide administrative support to other teams
- Coordinate with production, warehouse and logistics regarding delivery schedules
- Build strong relationships with internal and external customers About you as a Customer Service Representative: You'll need previous experience within customer service, order processing or administration, together with excellent written and verbal communication skills. You'll also have strong attention to detail, confidence using CRM/ERP systems and general office software, and the ability to manage a busy workload while remaining calm, accurate and professional. A patient and empathetic approach to customer service is particularly important for this position. xgikmsk What's on offer to you as a Customer Service Representative: Up to 12.91 per hour DOE 25 hours per week Permanent position Healthcare plan 25 days' annual leave plus bank holidays, pro rata Supportive team environment If you're an experienced customer service or administration professional looking for a permanent part-time opportunity in the Newton Abbot area, we'd love to hear from you. Apply today! Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency and advertising this vacancy on behalf of their client
Customer Service - Part Time in Heathfield employer: Pivotal Recruit
Join an established South Devon manufacturer that values analytical thinkers and offers a dynamic work environment where your insights can lead to tangible improvements. With a strong focus on employee growth, you will have the chance to shape a newly created role while enjoying benefits such as a competitive salary, company pension, health and wellbeing programmes, and opportunities for collaboration across departments. This is not just a job; it's a chance to make a meaningful impact in a supportive and innovative workplace.
