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- Tasks: Troubleshoot IT issues and manage service desk tickets for clients.
- Company: Join a dynamic team at Pivotal Recruit in the South West.
- Benefits: Enjoy 29 days holiday, a company vehicle, and training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Make a real difference by helping clients solve their tech problems.
- Qualifications: Experience with Windows, macOS, and Microsoft 365 is essential.
The predicted salary is between 30000 - 40000 £ per year.
Pivotal Recruit is looking for a Level 2 IT Support Engineer to join their team in the South West of England. In this diverse role, you will manage escalated service desk tickets and work directly with business and residential clients.
Responsibilities include:
- Troubleshooting both Windows and macOS issues
- Managing Microsoft 365 environments
- Maintaining documentation
The position offers company benefits including a vehicle and 29 days of holiday, along with opportunities for training and certification. Apply today.
Senior 2nd-Line IT Support & Field Engineer – MSP in England employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior 2nd-Line IT Support & Field Engineer – MSP in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior 2nd-Line IT Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific troubleshooting scenarios you've handled. Highlight your experience with Windows, macOS, and Microsoft 365 to really impress them.
✨Tip Number 3
Don’t forget to follow up! After an interview or networking event, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Senior 2nd-Line IT Support & Field Engineer – MSP in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and macOS troubleshooting, as well as your familiarity with Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior 2nd-Line IT Support & Field Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills: Since you'll be working directly with clients, it's important to demonstrate your communication skills in your application. We love candidates who can convey technical information clearly and effectively, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS troubleshooting. Be ready to discuss specific issues you've resolved in the past, as well as any experience you have with Microsoft 365 environments. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Showcase Your Customer Service Skills
Since this role involves working directly with clients, be prepared to share examples of how you've successfully managed client relationships. Highlight any experiences where you turned a frustrated customer into a satisfied one, as this demonstrates your ability to handle pressure and communicate effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about common IT support challenges and how you would approach them. Practising these scenarios can help you articulate your thought process and problem-solving skills clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or the training opportunities available. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.