At a Glance
- Tasks: Be the go-to person for customers, handling orders and enquiries with care.
- Company: Established organisation in Newton Abbot with a supportive team culture.
- Benefits: Earn up to £12.91 per hour, enjoy 25 days' leave, and a healthcare plan.
- Other info: Permanent part-time role with opportunities for growth in a friendly environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
An established organisation in the Newton Abbot area is looking for an experienced Customer Service Representative to join its team on a permanent, part-time basis. This is a varied customer service and administration role where you will be a key point of contact for customers, ensuring orders and enquiries are handled accurately and providing clear, helpful and professional support throughout.
The role:
- Process customer orders, quotations and enquiries via telephone and email
- Track orders through to delivery and keep customers updated on lead times, backorders and delays
- Liaise with internal departments regarding customer requirements, appointments and updates
- Help coordinate orders with specific or customised requirements
- Respond to product, warranty, servicing and repair enquiries
- Handle complaints and service issues professionally
- Maintain accurate customer and order records using CRM/ERP systems
- Process credit notes, returns and repair bookings
- Provide administrative support to other teams
- Coordinate with production, warehouse and logistics regarding delivery schedules
- Build strong relationships with internal and external customers
About you:
You will need previous experience within customer service, order processing or administration, together with excellent written and verbal communication skills. You will also have strong attention to detail, confidence using CRM/ERP systems and general office software, and the ability to manage a busy workload while remaining calm, accurate and professional. A patient and empathetic approach to customer service is particularly important for this position.
What's on offer:
- Up to 12.91 per hour DOE
- 25 hours per week
- Permanent position
- Healthcare plan
- 25 days' annual leave plus bank holidays, pro rata
- Supportive team environment
If you are an experienced customer service or administration professional looking for a permanent part-time opportunity in the Newton Abbot area, we would love to hear from you. Apply today!
Locations
Customer Service - Part Time in Devon, Heathfield employer: Pivotal Recruit
Join a supportive team in Newton Abbot where your customer service expertise will be valued and nurtured. With a focus on employee well-being, we offer a competitive hourly rate, a comprehensive healthcare plan, and generous annual leave, all within a dynamic work environment that encourages professional growth and development. This part-time role not only allows you to make a meaningful impact on customer satisfaction but also provides the flexibility to balance your personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Part Time in Devon, Heathfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pivotal Recruit and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pivotal Recruit and let us see your personality shine through!
We think you need these skills to ace Customer Service - Part Time in Devon, Heathfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pivotal Recruit.
Get Familiar with Our Brand:Before applying, take some time to learn about Pivotal Recruit and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pivotal Recruit
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pivotal Recruit.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pivotal Recruit will surely appreciate.
