At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Join a well-established and growing organisation in Exeter.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive team.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Previous customer service experience and strong communication skills required.
An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing organisation based in Exeter. This is a fast-paced, customer-focused role where you will play a key part in delivering a high level of service.
Key Responsibilities
- Handling inbound calls and responding to customer enquiries
- Processing orders via phone and email accurately
- Liaising with internal departments to ensure timely delivery
- Managing customer queries and resolving issues professionally
- Maintaining accurate records on internal systems/CRM
- Supporting the wider sales and operations teams
About You
- Previous experience in customer service or administration
- Strong communication skills (verbal and written)
- Excellent attention to detail and organisation
- Ability to multitask in a fast-paced environment
- IT literate (Microsoft Office)
Benefits
- Competitive salary
- 25 days holiday + bank holidays
- Company pension scheme
- Free on-site parking
- Supportive team environment
Apply Now!
Customer Service Advisor employer: Pivotal Recruit
Join our dynamic Managed Service Provider (MSP) in the South West, where you'll enjoy a hands-on IT Support Engineer role that offers both desk and field work. We pride ourselves on fostering a supportive and collaborative work culture, providing ample opportunities for professional growth and development, as well as a competitive benefits package including a company van or mileage reimbursement, generous holiday allowance, and training support. Here, your contributions are valued, and you will have the autonomy to influence our evolving business while building meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and help us handle those tricky questions like a pro during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or growth opportunities shows that we’re keen to engage and grow within the company. Plus, it gives us a chance to see if they’re the right fit for us too.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer queries and resolved issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Be sure to mention your strong communication skills and attention to detail.
Show Off Your IT Skills:Since we’re looking for someone who’s IT literate, make sure to mention your proficiency with Microsoft Office and any other relevant software. We love a tech-savvy candidate!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Pivotal Recruit
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the customer service sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
Since this role involves handling customer queries and resolving issues, prepare for situational questions. Think of examples from your past experience where you successfully managed a difficult customer or resolved a complex issue. Practising these scenarios will boost your confidence.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Use active listening skills to engage with the interviewer, ensuring you understand their questions fully before responding.
✨Demonstrate Multitasking Ability
In a fast-paced environment, multitasking is essential. Be ready to discuss how you've managed multiple tasks simultaneously in previous roles. You could even mention specific tools or techniques you use to stay organised and efficient, which will highlight your suitability for the position.
