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For Companies At a Glance
- Tasks: Provide remote IT support and onsite engineering for diverse clients.
- Company: A growing Managed Service Provider with a stellar reputation.
- Benefits: Company van, 28 days holiday, pension scheme, and training support.
- Why this job: Join a supportive team and grow into management while influencing service delivery.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and customer-facing skills.
- Other info: Enjoy a balance of home-based work and field engineering in a friendly environment.
The predicted salary is between 36000 - 60000 £ per year.
A growing Managed Service Provider (MSP) in the Southwest is looking for an experienced IT Support Engineer / IT Field Engineer to deliver a blend of remote technical support and onsite field engineering for both domestic and small business clients. With an enviable customer reputation, the company is expanding its team.
This is an excellent opportunity for an engineer currently working within an MSP who wants to take the next step, whether that's deeper technical ownership, leadership progression, or having more influence in how services are delivered.
What You'll Be Doing- Deliver remote IT support and resolve service desk tickets
- Attend customer sites for installations, upgrades, troubleshooting and fault-finding
- Administer Microsoft 365, including Azure AD, Intune, security and licensing
- Provide proactive MSP support: patching, monitoring, maintenance
- Install and support Ubiquiti UniFi networking equipment
- Support both Windows and macOS environments
- Diagnose issues across routers, switches, WiFi and general networking
- Work in line with Cyber Essentials Plus and IT security best practice
- Follow and improve MSP processes, documentation and service workflows
We'd love to hear from you if you have:
- Experience as an IT Support Engineer, IT Field Engineer, MSP Engineer or similar
- Background working in a Managed Service Provider (MSP)
- Hands-on experience with ticketing systems and SLAs
- Strong knowledge across Microsoft 365, Azure AD, Intune, Windows, macOS and networking
- Experience installing and supporting Ubiquiti UniFi
- A security first mindset
- Confident customer-facing skills on-site and over the phone
- Ambition to grow and have leadership experience or the desire to progress into management
- A full UK driving licence (field-based role)
- Company van or mileage reimbursement
- 28 days holiday (including bank holidays)
- Pension scheme
- A balance of home-based working with regular field engineering
- Training & certification support
- Exposure to modern MSP tools, practices and security frameworks
- All equipment provided: hardware, software, tools, branded clothing
- Being part of a small, friendly, people first team with genuine progression opportunities
If you're looking for a varied technical role where you can grow into management, influence service delivery, and work within a supportive MSP environment that values professional development, this could be the perfect next step in your career.
IT Support Engineer / IT Field Engineer (MSP Environment) in Clevedon employer: Pivotal Recruit
Contact Detail:
Pivotal Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / IT Field Engineer (MSP Environment) in Clevedon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those in MSPs. Attend local tech meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially any installations or troubleshooting you've done. This can really set you apart when you're chatting with hiring managers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Microsoft 365, Azure AD, and networking. We recommend doing mock interviews with friends or using online platforms to practice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates who are eager to grow in their careers.
We think you need these skills to ace IT Support Engineer / IT Field Engineer (MSP Environment) in Clevedon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with Microsoft 365, Azure AD, and any MSP environments you've worked in. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Don’t forget to mention your ambition for growth and leadership – we love that!
Show Off Your Customer Skills: Since this role involves customer interaction, make sure to highlight your confident customer-facing skills. Share examples of how you've successfully resolved issues or improved client satisfaction in previous roles. We’re all about great service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Pivotal Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Ubiquiti UniFi equipment. Be ready to discuss specific scenarios where you've used these technologies, as well as any troubleshooting you've done in both Windows and macOS environments.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your confident communication skills. Think about times when you've resolved issues for clients, whether over the phone or on-site, and how you ensured their satisfaction.
✨Demonstrate Your Proactive Approach
Highlight your experience with proactive MSP support, like patching and monitoring. Be prepared to discuss how you've improved processes or documentation in previous roles, as this shows your initiative and commitment to best practices.
✨Express Your Ambition
This company values growth and leadership potential, so don’t shy away from discussing your career aspirations. Share your desire to take on more responsibility and how you envision progressing within the company, whether that's through technical ownership or management.
